4/10 Poor
Iryna
Travelled with family
29 Dec 2024
Disliked: Cleanliness, staff & service
The good news is the location of the hotel, proximity to the airport and the beach. That's all.
The windows in the room do not open and there is no balcony, the A/C is constantly running and makes noise.
I wanted to ask to turn it off, but for this you need to call a repairman and then to turn it on again - I decided not to bother with this.
The room is constantly very humid, because of this, even on the decorative pillows is black mold.
At the end of the rest it was simply impossible to enter the room, the smell of mold and humidity were off the scale.
Well, the most unpleasant thing is paying $40 per day destination fee. When checking in, I asked if this amount is refundable if I do not use the bar and restaurant in the hotel - I was assured that the amount is refundable. After checking out, I asked again if the funds will be returned. They said yes. A few days later, I see that $261 was charged off from account for 6 days. I started chatting with the manager - and she answered that I could buy drinks or food at the bar for these $40, since I did not do this, they will simply charge this amount. If this had been explained to me in advance, there would have been no questions. After checking in, I saw that $560 was "pending" on my credit card. I thought that since there were two of us, this amount was a deposit for each person. It turned out that $300 was a deposit that no one said anything about.
Iryna
Stayed 6 nights in Dec 2024