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The property itself is very nice and has a tremendous view of Lake Atitlan. Location is great. Everything else is very average. Small dark rooms with no hot water in the late afternoon. But in Pana it's considered a luxury choice.
The hotel staff went out of their way to make our stay comfortable. We had issues with the internet connection in our room the first two days, but they got it rectified. The staff were very friendly and helpful. We would certainly stay there again if we go to Panajachel.
This place is full ok old world charm with immaculately kept gardens and grounds and spectacular panoramic view of the lake and volcanoes. It is very conveniently located. The staff are all charming and very well trained. A unique place
Beautiful view of the lake from its restaurant and terrace. Very friendly and helpful staff. Very good restaurant in the hotel.
Beautifully maintained gardens. Great location with easy access to marina and boat tours to other towns around the lake.
It was a lake front property very clean and friendly. They also had a contact as a guide for the lake that was over 5 stars his name was Hugo.
The restauranr manager victor was very professional.
Food was the only thing that needed some improvement but overall was an awsome stay.
The gardens and the hammocks were relaxing.
We will be back.
Hotel is very outdated. Not very clean, either. Had to ask staff to clean our bathroom/sink because there was dried mud all over. Very few towels. Old and uncomfortable beds. Had dinner at the restaurant that was very overpriced and average at best. Overall, we probably won’t stay not recommended this hotel.