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PortoBay Serra Golf

4.0 star property

Photo gallery for PortoBay Serra Golf

Lobby
Garden
Superior Double Room
Front of property - evening/night
Indoor pool, pool loungers

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Room service
  • 24/7 front desk
  • Gym
  • Spa
  • Housekeeping

Explore the area

Map
Sítio dos Casais Próximos, Santo da Serra, Santa Cruz, 9100-255
  • Quinta Da Junta
    ‪4 min walk‬
  • Santo da Serra Market
    ‪8 min walk‬
  • Santo da Serra Golf Club
    ‪14 min walk‬
  • Funchal (FNC-Cristiano Ronaldo)
    ‪12 min drive‬

Room options

View all photos for Standard Twin Room (Single Use)

Minibar, in-room safe, desk, blackout curtains

Standard Twin Room (Single Use)

  • 26 sq m
  • Sleeps 1
  • 2 Twin Beds

View all photos for Standard Twin Room

Minibar, in-room safe, desk, blackout curtains

Standard Twin Room

  • 26 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 38 sq m
  • Sleeps 3
  • 1 Double Bed

Similar properties

Exterior

The Views Oasis - Family Friendly

  • Pool
  • Hot tub
  • Breakfast included
  • Spa
4.6 out of 5, Wonderful, (163)
The price is NZ$281
for 1 room
includes taxes & fees
20 Feb - 21 Feb
The Views Oasis - Family Friendly

About the area

Santa Cruz

Located in Santa Cruz, PortoBay Serra Golf is a 1-minute drive from Santo da Serra Golf Club and 14 minutes from Funchal Ecological Park. .This golf hotel is 5 mi (8 km) from Palmeiras Beach and 8.5 mi (13.7 km) from Faial Beach.

What's nearby

  • Santo da Serra Golf Club - 14 min walk
  • Palmeiras Beach - 14 min drive
  • Madeira Botanical Garden - 22 min drive
  • Funchal Farmers Market - 24 min drive
  • Monte Palace Gardens - 25 min drive

Getting around

  • Cristiano Ronaldo Airport (FNC) - 12 min drive

Restaurants

  • ‪Snack-Bar Âncora - ‬8 min drive
  • ‪Lily's - ‬5 min drive
  • ‪José Dias - ‬5 min walk
  • ‪Bar e Restaurante Portela Á Vista - ‬6 min drive
  • ‪Restaurante A Nossa Aldeia - ‬8 min walk

About this property

PortoBay Serra Golf

Eco-certified hotel with free breakfast and a fitness center
PortoBay Serra Golf offers 21 air-conditioned accommodations with minibars and safes. Smart televisions come with cable channels. Bathrooms include bathtubs, bathrobes, bidets, and complimentary toiletries.

This Santa Cruz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages and manicures and pedicures.
Make yourself at home in one of the 21 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.
Take advantage of recreational opportunities offered, including an indoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless internet access and tour/ticket assistance.
Satisfy your appetite for dinner at the hotel's restaurant, Avo Micas, or stay in and take advantage of the room service (during limited hours). A complimentary buffet breakfast is included.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Guests are offered a complimentary buffet breakfast.
Avo Micas - This restaurant serves breakfast and dinner.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free buffet breakfast
  • 1 restaurant
  • Room service available

Restaurants on site

  • Avo Micas

Things to do

  • Bike rentals
  • Billiards/pool table
  • Fitness centre
  • Indoor pool
  • Sauna
  • Spa services

Family friendly

  • Cots/infant beds (surcharge)
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • Garden
  • Pool sunloungers

Spa

  • Manicures and pedicures
  • Massages

Accessibility

  • This property does not have any lifts

More

  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Cots/infant beds (surcharge)
  • Heating
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bath
  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • TV channels
  • Smart TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Desk
  • Energy-saving switches
  • Iron/ironing board (on request)
  • LED light bulbs
  • Phone
  • Safe
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Half Board rate plans do not include drinks.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 20.0 per night
Cribs (infant beds) are available for EUR 20.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 23.50 per room (one-way)
  • Crib (infant bed) fee: EUR 20.0 per night
  • Rollaway bed fee: EUR 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Drinks are not included in rate plans that include meals.
Property Registration Number 6703

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Porto Bay Serra Golf Hotel Machico
Porto Bay Serra Golf Machico
Porto Bay Serra Golf Hotel Santa Cruz
Porto Bay Serra Golf Hotel
Porto Bay Serra Golf Santa Cruz
PortoBay Serra Golf Hotel Santa Cruz
PortoBay Serra Golf Hotel
PortoBay Serra Golf Santa Cruz
Porto Bay Serra Golf
PortoBay Serra Golf Hotel
PortoBay Serra Golf Santa Cruz
PortoBay Serra Golf Hotel Santa Cruz

PortoBay Serra Golf Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 105 out of 168 reviews
Rating 8 - Good. 53 out of 168 reviews
Rating 6 - Okay. 10 out of 168 reviews
Rating 4 - Poor. 0 out of 168 reviews
Rating 2 - Terrible. 0 out of 168 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Nikki

Travelled with partner
Liked: Cleanliness
Staff were nice and tried to please but service was slow. Difficult to get staff attention in the restaurant. The hotel was nice but the area was quite desolate. Very limited options for eating (1 village diner, and a couple of bars) The golf nearby was excellent and the pick up service was helpful. We didn’t have a hire car and getting around was hard. We really relied on the pick ups for the guided Levada walks
Stayed 6 nights in Sep 2024

10/10 Excellent

Patryk

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
There's nothing special to do in the mountain area and the morning is pretty cloudy without view, also there's no view from the room. I expected to have better aroma in the room and in the pool and lobby area. The bad was soft and comfortable, the bath kit was nice, and the breakfast was good.
Stayed 1 night in Aug 2024

8/10 Good

Nana

Stayed 1 night in Apr 2024

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the airport
Stayed 1 night in Feb 2024

10/10 Excellent

David

Stayed 6 nights in Sep 2023

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. Property is 15 min drive to Funchal and centrally located of renting a car on Madeira. Beware parking is limited on the property.
Stayed 3 nights in Aug 2023

8/10 Good

Douglas

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Nic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and Comfortable rest after a hard journey
Arrived at midnight after a long journey to a helpful smiling face. Most comfortable beds. Lovely and peaceful and quiet. Allowed an extended room check out. Good exercise/swimming pool . Lovely gardens Top marks in every way!
Stayed 1 night in Jun 2022

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Lovely small hotel very friendly and the food was very good
Stayed 2 nights in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The staff at the hotel was absolutely amazing, so friendly and helpful, especially Marília.
Stayed 2 nights in May 2021

10/10 Excellent

Isabel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

8/10 Good

Martin

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Excellent apart from the ants
Room 301 in the main house is a lovely room with Juliet balcony and separate large outdoor terrace. The room is spacious with two armchairs and very comfortable bed. This would have been a top-notch five-star rating had it not been for the invasion of a few thousand ants. It took me and the horrified housekeeping staff an hour to clean them from a bag and the chair it was on. The dismissive response from the front desk was "oh yes, they come in when it rains."
Stayed 1 night in Dec 2020

6/10 Okay

Mrs T Joao

Ok Hotel but needed improvement to be a 4star hote
I spent two days in the hotel. Considerations: 1.Sauna not working and No instruction on how make it work,só instructions could improve. 2. massage need to be booked 24h in advance, which is fine but sometimes you just need in the next few hours which would be nice 3. Smell of the aromatic essences could be more neutral - the smell was bothering so much that made me wake up several times on the first night until I get used to it. Honestly, it shouldn’t be needed those kind of aromas 4. Noise, the guest on the next room was sick and sneezing the whole second night, the room should have acoustics treatment 5. They do not provide conditioner, I would expect that from a 4 star hotel - so bring your own 6. Breakfast. Could be much better, specially the juices, they could be fresh and not box. Coffee is very week, so on the second night I decided to order something else instead of having their filtered coffee. 6. Croissant and pain au chocolate should be fresh, Food options could be more authentic and explore the Portuguese coiousine it is fine to have French or English breakfast if they are well made, the pastel de nata was delicious. I would recommend they order authentic things from a padaria (cassetinho for instance)
Stayed 2 nights in Jul 2019

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing hotel, excellent restaurant
A friendly hotel in the hills of Madeira, a 15 minute drive from the airport. Quiet, relaxing, good breakfast, the restaurant serves excellent (simple) dinners, the old block is lovely.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, good.
Lovely hotel, nice room. Good breakfast. No air conditioning in the room so would have been good to have had a fan.
Stayed 1 night in Jun 2017

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing room the Ballesteros. Great location.
Cosy hotel, amazing room, friendly staff very homely.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely peaceful unique hotel.
Lovely hotel. Quite expected Miss Marple to appear round the corner, has that vintage charm yet with great modern facilities. Loved it!

10/10 Excellent

Lukasz, Warsaw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Quiet . Perfect for rest!!
Hotel is verry nice. Great place to forget about every day life. Beautiful area. Quiet. Amazing people work in. I had a morning flight and breakfast was ready especially for us!! Btw. It was amazing breakfast. The only one think i didnt like was paid afternoon tea which should be free but this is just a tip to management.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury and character combined!
My wife and I needed last minute accommodation following a flight cancellation. We booked a night here and were treated so kindly from the moment I called to confirm our room type to checkout. We both wished we had spent more time in this beautiful room during our honeymoon and will look to stay here upon our return to Madeira.

10/10 Excellent

B & M, Oxford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, small hotel with intimate atmosphere
Delightful! Would recommend to anyone wanting a charming and quiet hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good centre for discovering Madeira but the location of the hotel seems to result in it being under cloud a lot. If you go up to the mountains or down to the beach you find sun. For 5 of our 7 days the hotel was in cloud. This may be unusual but check it out further. Staff we're friendly and helpful when asked advice. Not much forthcoming of their on volition though.

10/10 Excellent

Rica, Luzern

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel
It was a good decision chooosing to stay out of the City of Funchal and stay at this charming hotel with tranquil atmosphere that i feel well rested during my 4 night stay. The Staff were very friendly especially at the Restaurant, clean and spacious room, comfy bed, and it's also a big plus with Restaurant: serving good and traditional food. The breakfast buffet offers good choices of fresh fruits, fresh bread sortiments, home-made jam and their tasty omelet is never to miss. Some points for improvements would be with the safe, which is an old school system, we were told to pay extra 1.50€ per day and get the key at the reception, secondly: the wifi is slow, another thing: some of the pillow were very hard and heavy and were not comfortable at all.

10/10 Excellent

Susan, Carnoustie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
peaceful retreat
Quiet restful stay in bijou hotel excellent staff but need a car to explore the area nice pool