8/10 Good
Theresa, tucson
Travelled with family
3 Dec 2024
Liked: Cleanliness
Let me begin by saying I am an Expedia platinum member and this is the first review I have given. We had an ill family member and did not want to risk the trip. We were initially offered a rebook by the property, but the offer was retracted by the manager. Expedia tried to advocate for us, but the property manager staunchly denied them as well. Since we would lose our money, we made the trip. We paid for 4 nights but arrived a night late due to illness. Upon arrival, the property was ok, but the amenities were lacking, and certainly did not justify the $30 resort fee. While the staff was very friendly, there was no one to help after 8pm. Around 10pm, we ran out of toilet paper, and had to wait until morning. If you needed anything like ice, towels, blankets, you had to wait until morning. The first night, my special needs daughter was cold because they forgot to put a quilt on her bed (temps were in the low 30s) and she did not communicate this to us until the next morning. The heater was loud and sounded like an airplane taking off. The volume on the TV was broken. Lastly, the morning breakfast was OK, not great, but not terrible.
Theresa
Stayed 4 nights in Nov 2024