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Matum Hotel & Casino

3.5 star property

Photo gallery for Matum Hotel & Casino

Outdoor pool
Interior
Breakfast, lunch, dinner served; international cuisine
Reception
Casino

Reviews

6.6 out of 10

Popular amenities

  • Room service
  • Bar
  • Housekeeping
  • 24/7 front desk
  • Gym
  • Pool

Explore the area

Map
Av. Las Carreras 1, Santiago de los Caballeros, Santiago
  • Monument to the Heroes of the Restoration
    ‪7 min walk‬
  • Casino Gran Almirante
    ‪2 min drive‬
  • Catedral de Santiago
    ‪3 min drive‬
  • Santiago (STI-Cibao Intl.)
    ‪18 min drive‬

Room options

View all photos for Executive Room

Executive Room

Executive Room

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

  • City view
  • Sleeps 6
  • 1 King Bed and 1 Twin Bed

Deluxe Double Room, Smoking, Balcony

  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

  • City view
  • Sleeps 3
  • 2 Double Beds

Similar properties

Junior Suite

Platino Hotel & Casino

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
4.2 out of 5, Very good, (1001)
The price is NZ$131
for 1 room
includes taxes & fees
3 May - 4 May
Platino Hotel & Casino

About the area

Santiago de los Caballeros

With a stay at Matum Hotel & Casino in Santiago de los Caballeros, you'll be within a 5-minute drive of Monument to the Heroes of the Restoration and Bella Terra Mall. .This casino hotel is 1.1 mi (1.8 km) from Historic San Luis Fort Museum and 1.3 mi (2.1 km) from Galería la 37 por las Tablas.

What's nearby

  • Monument to the Heroes of the Restoration - 7 min walk - 0.6 km
  • Casino Gran Almirante - 2 min drive - 2.4 km
  • Galería la 37 por las Tablas - 3 min drive - 2.1 km
  • Catedral de Santiago - 3 min drive - 2.3 km
  • Estadio Cibao - 4 min drive - 3.2 km

Getting around

  • Cibao Intl. Airport (STI) - 18 min drive

Restaurants

  • ‪Supermarcado Bravo Cafe - ‬10 min walk
  • ‪El Tablón Latino - ‬6 min walk
  • ‪Amigos 24 Horas - ‬12 min walk
  • ‪El Parrillon Monumental - ‬11 min walk
  • ‪Wendy’s - ‬12 min walk

About this property

Matum Hotel & Casino

Hotel in Santiago de los Caballeros with a casino and a nightclub
Matum Hotel & Casino offers 41 air-conditioned accommodations with minibars and safes. Digital television is provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Santiago de los Caballeros hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested. Housekeeping is provided on a limited basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
Make yourself at home in one of the 41 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and irons/ironing boards, as well as phones with free local calls.
Try your luck at the casino and enjoy other recreational amenities including a nightclub and an outdoor pool. This hotel also features complimentary wireless internet access, a hair salon, and wedding services.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, or stay in and take advantage of the room service. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Room service is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Casino
  • Children's pool
  • Gym
  • Nightclub
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Garden
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Chef service
  • Minibar
  • Restaurant dining guides
  • Room service

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 20 per room (roundtrip)
  • An in-room safe is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators

Property is also known as

Hotel Matum
Matum
Matum Casino
Matum Casino Santiago
Matum Hotel
Matum Hotel & Casino
Matum Hotel & Casino Santiago
Matum Hotel And Casino
Matum Hotel Santiago
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Matum Hotel Casino
Matum Hotel Casino Santiago de los Caballeros
Matum Casino Santiago de los Caballeros
Matum Hotel Santiago
Matum Hotel & Casino Hotel
Matum Hotel & Casino Santiago de los Caballeros
Matum Hotel & Casino Hotel Santiago de los Caballeros

Matum Hotel & Casino Reviews

Reviews

6.6
Rating 10 - Excellent. 189 out of 745 reviews
Rating 8 - Good. 184 out of 745 reviews
Rating 6 - Okay. 155 out of 745 reviews
Rating 4 - Poor. 90 out of 745 reviews
Rating 2 - Terrible. 127 out of 745 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

RUDDY, PHILADELPHIA

Stayed 1 night in Nov 2024

2/10 Terrible

Manuel

Stayed 1 night in Jan 2025

2/10 Terrible

Jaen

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Very hard beds, all surroundings very old and broken down, average breakfast and charged for things we didn’t even touched. And also charged us for coffee bags that were in the room with no notice that they weren’t complementary
Stayed 1 night in Jan 2025

10/10 Excellent

Mariel, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Love
Stayed 1 night in Jan 2025

10/10 Excellent

Geraldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

martin

Liked: Amenities, property conditions & facilities
Good service
Stayed 10 nights in Dec 2024

10/10 Excellent

María

Liked: Cleanliness, staff & service, property conditions & facilities
Very good service
Stayed 1 night in Nov 2024

10/10 Excellent

Frantz

Stayed 1 night in Sep 2024

10/10 Excellent

Cesar j

Stayed 1 night in Sep 2024

4/10 Poor

Richard, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel need an upgrade, very neglected.
Stayed 1 night in Nov 2024

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It in a beautiful area safe enviroment friendly people
Stayed 5 nights in Nov 2024

8/10 Good

Lessell

Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Victor

Stayed 1 night in Oct 2024

6/10 Okay

Demetrius

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Do not recommend!

Not a good experience. The hotel is in major need a renovation… It could be a lot better if they just upgraded the lighting. At check in they only charge me for one of my two nights reservations and told me if I did like it. I did not have to say another day that should have been a major warning to me. They got them 3 stars instead of 1 star. There’s no casino and the nightclub will keep you up all night if you’re on that side of the hotel.
Stayed 2 nights in Oct 2024

10/10 Excellent

Alba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the accommodation just the breakfast should me hot because the food was little cold
Stayed 1 night in Oct 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

MARGARITA

Liked: Cleanliness, staff & service, property conditions & facilities
Staff members very well and Clem
Stayed 4 nights in Oct 2024

6/10 Okay

Diosmary

Travelled with family, Business traveller
Disliked: Property conditions & facilities
The breakfast was very good. THE POOL area is abandoned. When I checked out I surprised that they charge me ONE package of coffee. I have to pay it!!! Coffee is FREE in all hotels
Stayed 1 night in Oct 2024

8/10 Good

octavio

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Juan

Disliked: Cleanliness, room comfort
Stayed 2 nights in Sep 2024

2/10 Terrible

Newfrank

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not good
Stayed 1 night in Sep 2024

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Does not have a casino as advertised. Rooms were very nice. Staff is excellent.
Stayed 5 nights in Sep 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Short stay but great. Stayed one night. Check in staff and bellman were all welcoming. Place was clean.
Stayed 1 night in Sep 2024