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City Express by Marriott Santiago Aeropuerto Chile

3.0 star property

Photo gallery for City Express by Marriott Santiago Aeropuerto Chile

In-room safe, desk, iron/ironing board, bed sheets
Property entrance
Restaurant
Reception
Flat-screen TV

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Gym
  • Housekeeping
  • Air conditioning

Explore the area

Map
Av. Américo Vespucio Oriente 1295, Pudahuel, Santiago, 8340422
  • Movistar Arena
    ‪13 min drive‬
  • Palacio de la Moneda
    ‪14 min drive‬
  • Plaza de Armas
    ‪15 min drive‬
  • Santiago (SCL-Arturo Merino Benitez)
    ‪10 min drive‬

Room options

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

  • 21 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

  • 21 sq m
  • Sleeps 4
  • 1 Queen Bed

Similar properties

Exterior

La Quinta by Wyndham Santiago Aeropuerto

  • Pool
  • Spa
  • Free airport shuttle
  • Parking included
4.5 out of 5, Wonderful, (1010)
The price is NZ$201
for 1 room
includes taxes & fees
2 May - 3 May
La Quinta by Wyndham Santiago Aeropuerto

About the area

Santiago

With a stay at City Express by Marriott Santiago Aeropuerto Chile in Santiago (Pudahuel), you'll be within a 15-minute drive of Palacio de la Moneda and Plaza de Armas. .This hotel is 13.9 mi (22.4 km) from Costanera Center and 10.8 mi (17.4 km) from Medical Center Hospital Worker.

What's nearby

  • Movistar Arena - 13 min drive - 14.3 km
  • Palacio de la Moneda - 14 min drive - 14.9 km
  • Plaza de Armas - 15 min drive - 16.3 km
  • Medical Center Hospital Worker - 16 min drive - 17.4 km
  • Costanera Center - 19 min drive - 22.4 km

Getting around

  • Barrancas Station - 4 min drive
  • Lo Cruzat Metro Station - 12 min drive
  • Santiago Intl. Airport (SCL) - 10 min drive

Restaurants

  • ‪Pronto Copec - ‬3 min drive
  • ‪Pollosáurio - ‬4 min drive
  • ‪El rincon Del Pato 2 - ‬18 min walk
  • ‪Casino Gildemeister - ‬6 min drive
  • ‪Itsuki sushi bar & delivery - ‬3 min drive

About this property

City Express by Marriott Santiago Aeropuerto Chile

Hotel in Santiago with free breakfast and airport shuttle service
City Express by Marriott Santiago Aeropuerto Chile offers 142 accommodations with safes and complimentary bottled water. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Stay in one of 142 guestrooms featuring flat-screen televisions. Bathrooms have showers and hair dryers. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and a television in a common area. Guests can get around on the shuttle (surcharge), which operates within 0 kilometers.
Take advantage of the hotel's 24-hour room service. A complimentary continental breakfast is served daily from 6:00 AM to 10:30 AM.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is complimentary (available 24 hours).
A complimentary continental breakfast is served each morning between 6:00 AM and 10:30 AM.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Area shuttle (surcharge)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:30 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Property is also known as

City Express Santiago Aeropuerto Hotel
City Express Aeropuerto Hotel
City Express Aeropuerto
City Express tiago Aeropuerto
City Express Santiago Aeropuerto
City Express by Marriott Santiago Aeropuerto Chile Hotel
City Express by Marriott Santiago Aeropuerto Chile Santiago

City Express by Marriott Santiago Aeropuerto Chile Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 576 out of 1008 reviews
Rating 8 - Good. 302 out of 1008 reviews
Rating 6 - Okay. 76 out of 1008 reviews
Rating 4 - Poor. 25 out of 1008 reviews
Rating 2 - Terrible. 29 out of 1008 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent choice for Santiago airport.

Stayed here twice in a week, staff still excellent. Laundry service excellent. Food and breakfast good. A well run hotel. Shuttle service is great. I recommended this hotel to my tour guides.
Stayed 2 nights in Jan 2025

10/10 Excellent

Liliana

Stayed 2 nights in Dec 2024

10/10 Excellent

Philip, Pittsburg

Stayed 1 night in Jan 2025

10/10 Excellent

Alberto

Stayed 1 night in Jan 2025

2/10 Terrible

Laura

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort

Unwelcoming and terrible policies

Unwelcoming, with terrible policies. The free airport shuttle does not even run every hour, and so we had to Uber in order to catch our flight. Staff were cold and unfriendly upon check in and didn't utter a word, just gestured for passprts. We were an hour early before the official 3 pm, and they wouldn't let us into the room unless we paid an extra $50. Overall, bad atmosphere, service, and vibes. Would definitely try a different airport hotel instead
Stayed 1 night in Jan 2025

6/10 Okay

Diego, Sammamish

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I picked this hotel near SCL airport specifically because they advertised a room with a queen bed—where I planned to sleep with my wife—and a sofa bed for our child. Upon arrival, they informed us we were being switched to a room with two twin beds due to some maintenance issue. When we objected (since the queen bed was the main reason we booked the hotel), they claimed they’ve never had queen beds in the entire property. I showed them my reservation on Expedia, but their response was that it was from an “external page,” and they weren’t responsible for what was published there. Needless to say, I was upset at the lies, the rudeness, and the blatant audacity of the front desk staff. Still, it was clear nothing would change, so I decided to escalate the complaint with Expedia. Interestingly, I later found that their own website also advertises rooms with queen beds. Go figure. On a positive note, the rest of the staff was kind, the food was good, and the rooms were comfortable—aside from the small beds.
Stayed 1 night in Jan 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to. Parking and safe
Stayed 1 night in Jan 2025

10/10 Excellent

Ranganath

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient hotel near Santiago Airport
Stayed 1 night in Jan 2025

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very helpful airport hotel.

Close to the airport. They have many shuttles. The front desk staff is extraordinary. I had several issues come up from bogus taxi to abrupt flight changes and the staff helped with all, especially Christie late at night. Restaurant is pretty good. I'll stay again.
Stayed 1 night in Jan 2025

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PRO: near the airport with shuttle service. My son thought the club sandwich was really good. Room was clean, bed was comfortable and the A/C worked. CON: near the airport with zero to do and no external dining options.

8/10 Good

ARROS REBOLLEDO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cada hora hay una camioneta que te lleva gratis desde el aeropuerto al hotel.
Stayed 1 night in Jan 2025

2/10 Terrible

Megan

Travelled with family

They didn't work with me at all.

I was looking to book a hotel in Santiago Dominican Republic. As soon as I realized I had accidentally purchased this hotel stay for Santiago Chile, I called hotels.Com to try to cancel the booking. They reached out to the hotel and they said unfortunately no refunds. So unfortunately I lost over one hundred dollars for my mistake. It's sad they wouldn't be considerate enough to refund me my money. If I were to travel to Chile, I wouldn't stay here for the fact that they wouldn't help me out when I had made a mistake and asked for my money back.
Stayed 1 night in Jan 2025

6/10 Okay

Caroline

Liked: Cleanliness
El hotel envia la lista de horarios de transporte pero no menciona que esta sujeto a disponibilidad, únicamente cuando uno reclama. Estuve en el aeropuerto esperando mas de 20 min para que llegara (supuestamente llegaba a las 5pm) Llego pero no tenia espacio asi que tuve que esperar a que volviera. El chofer dijo que solo hay 2 vans. Los pasajeros que esperaban conmigo dijeron que ya les habia pasado y ellos esperaron 1 hora. Al regreso me registre para ir al aeropuerto a las 2:45 AM, yo vi como la empleada de recepción me apuntó en la lista. Cerca de las 9AM llamé a recepción para confirmarlo y yo ya no estaba en la lista. El personal no es muy amable con excepción del personal de recepción.
Stayed 1 night in Jan 2025

10/10 Excellent

Yaroslav

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 1 night in Jan 2025

10/10 Excellent

CARLOS ANDRES

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 4 nights in Dec 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Passing through Santiago

Great location for the next stage of our trip
Stayed 1 night in Dec 2024

6/10 Okay

NAGI, daytona beach shore

Stayed 1 night in Dec 2024

10/10 Excellent

Indranil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is pretty close to the airport and we had a day before our early morning flight to Punta Arenas so decided to stay at this hotel as they have a shuttle service. The hotel is excellent if you need to stay near the airport. It is quite far from the city. We were also told that the area around the hotel is not very safe to walk around at night. They have a restaurant that is quite decent. Uber is available to get to the city. Overall a pretty good hotel. They also allowed us early checkin as our flight reached very early in the morning. We did not get to try their breakfast as we only stayed one night and had to leave for the airport at 3:30 AM. They did offer us packed breakfast though.
Stayed 1 night in Dec 2024

8/10 Good

Praseetha

Stayed 1 night in Dec 2024

10/10 Excellent

Rodrigo

Stayed 1 night in Dec 2024

6/10 Okay

Samina

Service needs to improve!
Stayed 1 night in Dec 2024

10/10 Excellent

Aleem

Stayed 1 night in Dec 2024

10/10 Excellent

Paul

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near airport. Safe and clean.
Stayed 1 night in Dec 2024

10/10 Excellent

Julia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient

Fast check in, late check out which is great. Breakfast was good. Very clean rooms.
Stayed 1 night in Dec 2024