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Everything was great, we liked it.

On the positive side, the views from the pool are astonishing and the architectural design of the property is impressive. The spa is well equipped and the therapists are competent. The bed linen is of high quality and the staff in general tries hard to make you feel comfortable. For the price they charge that’s all kind of expected though in my view. On the negative side, service is a bit sloppy. As an example they offered us a butler service to unpack our bags and organize clothes. We accepted it but they never delivered it. We complained about a foul smell in the bathroom a few times but they never managed to fix it. The food in the restaurant is not what’s expected from a 5 star hotel especially at the prices they charge. The chef seems to really love bell peppers and coriander and can’t manage to prepare dishes without these ingredients unless one requests it one day in advance. The very humble next door restaurant (Saravah) manages to prepare any dish to anyone’s taste at a fraction of the price. Lastly, the area around the property is a bit rough. There are very limited restaurant options, it feels a bit unsafe and there is no beach service.

Carmel is an awesome luxory option in Cumbuco. Great room, amazing pool, friendly staff and great food! Include the meals in your trip, it’s worth it!

um hotel aconchegante e bem conservado, funcionários simpáticos, serviço de restaurante de primeira classe, comida deliciosa e de alta qualidade. Tenho nível ouro na Expedia, Viajo com frequência e por isso posso classificar esse hotel como um dos melhores dessa parte do litoral. Recomendo muito!

It is an old building falling apart. This hotel unfortunately falls short of expectations, particularly when contrasted with the polished images presented online. While the front desk staff showed commendable hospitality, that was the extent of the positive experience. The condition of the rooms was disappointing, with issues such as uncleanliness, torn curtains, an odorous mattress, and dirty windows. Although the breakfast selection appeared adequate, the refusal to prepare fresh scrambled eggs and opting instead for microwaving the morning's leftovers was a letdown, exacerbated by the cook's unfriendliness. The hotel's swimming pool, despite boasting a stunning view, was marred by murky water that obscured the bottom and surrounded by low-quality plastic furniture. Additionally, the delayed opening of the pool further detracted from the experience. The early closure of the restaurant and bar was a significant inconvenience, limiting evening options. An incident involving a denied request for enjoying a bottle of wine by the pool due to an impending area closure, despite previous assurances of accessibility, was particularly frustrating. Ultimately, our stay was underwhelming, leading us to spend the majority of our time elsewhere, including dining at local restaurants in Cumbuco and visiting another beach club. A notable inconvenience was the difficulty in securing transportation from the hotel, as both Uber and other taxi services were unreliable in this location.

Couldn’t go