Unlike the others places we stayed at in the Azores, here things LOOKED good but seldom worked. The door to the bathroom didn't close, we couldn't lock the door to our room (!), the fan in the bathroom sounded like a small airplane was taking off (no windows). Although promised, there was no room service, and we actually had to spend a day without toilet paper. After two weeks on the islands it was the first time we saw a cockroach (in the room), and mosquitoes (also in the room). The owner is very friendly and helpful, although a bit intrusive for our north-European taste, and seems to live on premises and the communal area is also his own office, where he spends time watching tv and listening to music, sometimes at the same time. The views are nice, but the outdoor areas lack tables (there's only one). No air conditioning, as advertised, but not even a fan in the room made the nights hot and muggy. Next time we'll invest a bit more money in the hope to get something closer to a hotel room.