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Hotel Carvallo

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Carvallo

View from room
Front of property
Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe
View from property
Lobby sitting area

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Parking available
  • Room service
  • 24/7 front desk
  • Breakfast included
  • Housekeeping

Explore the area

Map
Gran Colombia 9-52, y Benigno Malo Cuenca, Azuay, 10101

Room options

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About the area

Cuenca

What's nearby

  • Calderon Park - 2 min walk - 0.2 km
  • New Cathedral of Cuenca - 3 min walk - 0.3 km
  • Río Tomebamba & Calle Larga - 11 min walk - 1.0 km
  • Alejandro Serrano Aguilar Stadium - 18 min walk - 1.5 km
  • Mall del Rio - 5 min drive - 3.1 km

Restaurants

  • ‪Negroni - ‬3 min walk
  • ‪El Confesionario - ‬3 min walk
  • ‪Hot Dog del Tropical - ‬3 min walk
  • ‪Raymipampa - ‬2 min walk
  • ‪Le Bistro - ‬2 min walk

About this property

Hotel Carvallo

Colonial hotel with free breakfast and a 24-hour business center
Hotel Carvallo offers 30 accommodations with iPod docking stations and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters. 32-inch LCD televisions come with digital channels, first-run movies, and pay movies. Bathrooms include shower/tub combinations with deep soaking bathtubs, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 30 individually decorated guestrooms, featuring iPod docking stations and LCD televisions. Your pillowtop bed comes with down comforters. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and concierge services. Additional features at this Colonial hotel include shopping on site and a banquet hall.
Stop by the hotel's restaurant for lunch or dinner. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Meet other guests and eat at the complimentary reception. Wrap up your day with a drink at the bar/lounge. A complimentary full breakfast is served daily from 6:30 AM to 10:00 AM.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Event facilities at this hotel consist of a conference center and 2 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
A complimentary full breakfast is served each morning between 6:30 AM and 10:00 AM. The hotel offers a complimentary manager's reception on select days.
Onsite venue - This restaurant serves breakfast, lunch, and dinner. Reservations are required.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (USD 15 per night)
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free full breakfast available daily 6:30 AM–10:00 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Free manager's reception
  • Room service available
  • Coffee/tea in a common area

Things to do

  • Shopping

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Free food shopping service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (70 square feet of space)
  • Meeting rooms - 2

Outdoors

  • Garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Assistive listening devices available
  • In-room accessibility
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Hypo-allergenic bedding
  • Pillow-top mattress

Bathroom

  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch LCD TV
  • TV/satellite channels
  • First-run films
  • iPod dock
  • Films for purchase

Food and drink

  • Free bottled water

More

  • Desk
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 12 per person (roundtrip)
  • Self parking fee: USD 15 per night
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Carvallo Cuenca
Hotel Carvallo
Hotel Carvallo Cuenca
Carvallo Hotel Cuenca
Hotel Carvallo
Hotel Carvallo Hotel
Hotel Carvallo Azuay
Hotel Carvallo Hotel Azuay

Hotel Carvallo Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 8 out of 20 reviews" "
Rating 8 - Good. 6 out of 20 reviews" "
Rating 6 - Okay. 4 out of 20 reviews" "
Rating 4 - Poor. 1 out of 20 reviews" "
Rating 2 - Terrible. 1 out of 20 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The is a very old quaint hotel. It is adorable and well taken care of. The staff is top notch and go out of their way to meet every need, even before you know you need it. They attend to every detail. The breakfast is prepared and presented very tastefully. The staff make you feel right at home. Located in downtown, it is within walking distance of restaurants and shops. We will return to this diamond in the rough, for future stays in Cuenca.
Stayed 1 night in Jul 2024

10/10 Excellent

Maria, Morris Plains

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely boutique hotel located in historic old town Cuenca. Safe and convenient. You can stay here and walk local historic streets and see the local churches and check out local restaurants. Room was clean and neat. Service was great!
Stayed 1 night in Jun 2024

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a historic charm. The staff were very personable and helpful. Our room, a suite, was spacious and comfortable. The only downside was the street noise. Our room was in the front of the hotel and the passing cars, trucks, motorcycles were loud well into the wee hours.
Stayed 4 nights in Nov 2023

10/10 Excellent

Susana, Astoria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023

10/10 Excellent

Leo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to go to a small hotel and feel the friendly Atmosphere The property is well kept and retains it old world feel in every respect
Stayed 3 nights in Jan 2022

10/10 Excellent

Richard, California. USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience, friendly staff and great location.
Stayed 3 nights in Dec 2018

8/10 Good

Susan, Denver, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
I had a great experience at the hotel. It's in a great location and staff was wonderful. One bad experience was the taxi stole my mini I pad that delivered us to the hotel. The hotel was helpful to work with the police and wrote a letter in my behalf. But I don't see how I will get it back, the police were not in the least bit interested in helping. I applaud the hotel to be helpful in this situation.
Stayed 5 nights in Feb 2018

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
The city of Cuenca is lovely, this hotel is around he corner from the Cathedral and all the restaurants. It is a very charming hotel, a restored colonial home, with open courtyards, large rooms, high ceilings. Plus there are excellent showers with strong water pressure. The staff was professional, the breakfast was perfect (bacon and eggs were delicious!!!).
Stayed 1 night in Feb 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Rude staff charged me twice
Although I already payed my stay with Expedia the hotel made me pay again and refused to let me out. I almost lost my flight and am still demanding for my money back!
Stayed 2 nights in Nov 2017

6/10 Okay

Bob, Frisco, TX

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not very happy with this lodging choice
I travel about 30 trips and 100K airmiles a year and in 5 years - I have only written two negative reviews. This will be my third. First, in fairness, this is a very nice looking hotel that has been renovated. Staff was very helpful and considerate. Problem is the building and the furniture. Beds are way too small - at 6 foot -Im hanging over. The building in an enclosed atrium with very nice wooden floors. Problems is the sound carries everywhere. If you want peace and quiet - find another place to rest while in Cuenca. We dealt with people roaming halls (you can hear everything like they are in your room) until 2 am - then little kids running amuck at breakfast at 7 am. Im serious - it is like they are right in your room. Great staff needs to find a better building.

6/10 Okay

Fabián, QUITO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice house but NO HOT WATTER
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El desayuno muy rico! La cama muy cómoda y el servicio excelente
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hola
Excelente estancia
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Situated in the Center makes walking to the historic sites easy. Many of the furniture Spears to be antique but by using them they are old ( beds make noises when you turn around, bathtub is very slippery, toiletinstallation is very low above the ground....). BUT todos empleados did a tremendous job, super
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2018

8/10 Good

Carlos Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel agradable con excelente ubicación.
Excelente ubicación y muy buen servicio.

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Me parecio un hotel que para nada es de 5 estrellas, no tiene garaje, el servicio malo, y las habitaciones muy simples y frias sin calefacción, es un precio demasiado caro para lo que te ofrecen. No volveré nunca mas y no lo recomiendo a nadie.

6/10 Okay

Alfredo, Guayaquil

Liked: Cleanliness
Aceptable
En general buen hotel, 3 estrellas . Hay ruido por la mañana cuando las mucamas empujan el carrito de limpieza . Y los baños deben mejorarlos . Lo demás esta bien .

10/10 Excellent

Cesar Augusto, Guayaquil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente hotel
Excelente ubicación, excelente atención al cliente, excelente calidad del hotel. Volvería segurísimo