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Mansión Alcázar Boutique Hotel

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mansión Alcázar Boutique Hotel

Courtyard
Exclusive Suite, Multiple Beds, Kitchen, Executive Level
Terrace/patio
Courtyard
Courtyard

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Spa
    Spa
  • Room service
    Room service
  • Breakfast included
    Breakfast included
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
Calle Bolivar 12-55 Y Tarqui, Cuenca, Azuay, 010104
  • San Sebastian Plaza
    4 min walk
  • Calderon Park
    5 min walk
  • New Cathedral of Cuenca
    5 min walk
  • Cuenca (CUE-Mariscal Lamar)
    7 min drive

Room options

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Exclusive Suite, 1 King Bed with Sofa bed, Kitchen, Executive Level

Exclusive Suite, 1 King Bed with Sofa bed, Kitchen, Executive Level

Exclusive Suite, 1 King Bed with Sofa bed, Kitchen, Executive Level

  • 64 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 1 Queen Bed

Standard Double Room, 1 Queen Bed

Standard Double Room, 1 Queen Bed

  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Traditional Suite, 1 King Bed

Traditional Suite, 1 King Bed

Traditional Suite, 1 King Bed

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

Deluxe Suite, 1 King Bed with Sofa bed

Deluxe Suite, 1 King Bed with Sofa bed

  • 38 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Exclusive Suite, Multiple Beds, Kitchen, Executive Level

Exclusive Suite, Multiple Beds, Kitchen, Executive Level

Exclusive Suite, Multiple Beds, Kitchen, Executive Level

  • 64 sq m
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

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About the area

Cuenca

A stay at Mansión Alcázar Boutique Hotel places you in the heart of Cuenca, steps from San Cenaculo Church and 4 minutes by foot from Church of Santo Domingo. .This spa hotel is 0.2 mi (0.4 km) from San Sebastian Plaza and 0.4 mi (0.6 km) from Convent of the Assumption.

What's nearby

  • Calderon Park - 5 min walk - 0.4 km
  • New Cathedral of Cuenca - 5 min walk - 0.4 km
  • Río Tomebamba & Calle Larga - 13 min walk - 1.1 km
  • Alejandro Serrano Aguilar Stadium - 19 min walk - 1.6 km
  • Mall del Rio - 6 min drive - 3.5 km

Getting around

  • 14n - Antonio Borrero Station - 9 min walk
  • Gaspar Sangurima Tram Station - 14 min walk
  • Cuenca (CUE-Mariscal Lamar) - 7 min drive

Restaurants

  • ‪New York Pizza - ‬4 min walk
  • ‪Negroni - ‬6 min walk
  • ‪El Confesionario - ‬5 min walk
  • ‪Hot Dog del Tropical - ‬5 min walk
  • ‪Raymipampa - ‬5 min walk

About this property

Mansión Alcázar Boutique Hotel

Historic Cuenca hotel in Downtown Cuenca with a full-service spa
Mansión Alcázar Boutique Hotel offers 19 accommodations with safes and complimentary bottled water. Each accommodation is individually decorated. Beds feature premium bedding. 46-inch LED televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

This Cuenca hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, Swedish massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy.
Stay in one of 19 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and bathrobes. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy local and international cuisine at CASA ALONSO, a restaurant where you can take in the garden view, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. A complimentary cooked-to-order breakfast is served daily from 7 AM to 10 AM.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Cuenca? This hotel has 452 square feet (42 square meters) of space consisting of conference space and 12 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
A complimentary cooked-to-order breakfast is served each morning between 7 AM and 10 AM.
CASA ALONSO - Overlooking the garden, this restaurant specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Wheelchair-accessible parking available
  • On-site parking options include a garage
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free cooked-to-order breakfast available daily 7 AM–10 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • CASA ALONSO

Things to do

  • Full-service spa
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Full-sized fridge
  • Laundry facilities

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (452 square feet)
  • Meeting rooms - 12

Outdoors

  • Garden

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - Swedish

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Handrails in stairwells
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Heating
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 46-inch LED TV
  • Satellite channels

Food and drink

  • Free bottled water
  • Fridge

More

  • Desk
  • Individually decorated
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 10 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 10 and up; guests must have received complete vaccination at least 14 days prior to check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 40.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 13 per person (one-way)
  • Rollaway bed fee: USD 40.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Mansión Alcázar Boutique Hotel Cuenca
Mansión Alcázar Boutique Hotel
Mansión Alcázar Boutique Cuenca
Mansión Alcázar Boutique
Mansion Alcazar Cuenca
Mansion Alcazar Hotel Cuenca
Mansión Alcázar Boutique Hotel Hotel
Mansión Alcázar Boutique Hotel Cuenca
Mansión Alcázar Boutique Hotel Hotel Cuenca

Mansión Alcázar Boutique Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 217 out of 258 reviews" "
Rating 8 - Good. 22 out of 258 reviews" "
Rating 6 - Okay. 7 out of 258 reviews" "
Rating 4 - Poor. 5 out of 258 reviews" "
Rating 2 - Terrible. 7 out of 258 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

ahmed

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot begin to tell to you how amazing this hotel is. I traveled with young children under 2 and they staff was so helpful with my food needs and even running out to get baby wipes for me. Super friendly, very professional. Domenica was at the front desk and was a gem! Super nice and always had a smile on her face. Very efficient too. Paul was very kind and warm hearted. Always willing to help and once again always has asking on his face. Faiber was amazing!!!!!! Always gracious and will to help. This overall stay for my family (total of 8) was amazing. We loved it! What a beautiful hotel and country! We will be back. Also you must try the zoo!!! Be prepared for a hike and wear proper hiking boots/ sneakers.
Stayed 5 nights in Aug 2024

10/10 Excellent

Vinicio

Stayed 3 nights in Jul 2024

10/10 Excellent

Lawrence

Stayed 2 nights in Jul 2024

10/10 Excellent

JaTori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic building now hotel with a garden area, restaurant (and the food was very delicious), and the staff were extremely accommodating and professional. I can't wait for my return to this hotel in a few days.
Stayed 1 night in Jul 2024

10/10 Excellent

Sean, Brossard

Liked: Cleanliness, staff & service, property conditions & facilities
The property is gorgeous and is awesome walking location. If coming for any spirtual medine retreat there several stores close to get all items needed
Stayed 2 nights in Jul 2024

10/10 Excellent

Gisella

Stayed 1 night in Jul 2024

10/10 Excellent

Jim, Sugar Land

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, well maintained, beautiful garden. Breakfast can be a little more generous. Need weights in their gym. Staff is excellent and will go out of their way to help you and make you feel at home.
Stayed 10 nights in Jun 2024

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food, location, staff and service are outstanding
Stayed 2 nights in Jul 2024

10/10 Excellent

JOSE JOAQUÍN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel
Stayed 1 night in Jun 2024

10/10 Excellent

André

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best choice
Probably one of the best choices we have done, the hotel is top notch. Well located, quiet and amazing staff
Stayed 3 nights in Jun 2024

10/10 Excellent

Kiernan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, very boutique and beautiful, walking distance from the town centre (5 minutes) and easily accessible - no lift for access to the first floor but plenty of ground floor rooms if necessary for any disability requirements. Restaurant is on the ground floor
Stayed 5 nights in Jun 2024

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our three days at the Mansion Alcazar Boujtique Hotel. The grounds were stunning and the main reception/lobby area was beautiful. Our room over looked the garden area and was airy and spacious. The staff was gracious and very helpful . . . they went out of their way to serve us! If we have the opportunity to visit Cuenca again, we will certainly stay there again.
Stayed 2 nights in Jun 2024

10/10 Excellent

Patrick, Palm Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with very friendly staff! Would gladly stay here again.
Stayed 3 nights in May 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Mara, North Miami Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is AMAZING. I loved the architecture, everything is spectacular: the rooms, food and the facilities.
Stayed 1 night in Mar 2024

10/10 Excellent

danny

Stayed 1 night in May 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Boutique Hotel in the center of Cuenca
Stayed 1 night in May 2024

6/10 Okay

sarah, delray beach

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I was so excited to visit Mansion Alcazar as it used to be one of my favorite hotels in the world. I was sad to find tacky plastic flowers in the room instead of the beautiful rose bouquets that made them special. They also stopped turn down service. And the food at the hotel which was always a highlight, this time was run of the mill. Service was also not great, which was surprising as there were hardly any guest. It was an overall disappointment.
Stayed 1 night in Apr 2024

10/10 Excellent

Amarilis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful antique hotel boutique, with a beautiful garden. Good staff and service. Great location.
Stayed 1 night in Apr 2024

10/10 Excellent

Lueleanor Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very cool, historic property right in the middle of the historic district. The hospitality was top notch. Grounds were beautiful and quiet. Our only issue was a very squeaky floor in our suite.
Stayed 4 nights in Apr 2024

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful place, especially the garden! Breakfast was excellent. Great location - walkable to both main squares.
Stayed 3 nights in Apr 2024

10/10 Excellent

Reginald, Des Moines

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great team. Atmosphere, hade a classy feel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Elsie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The Mansion Alcazar is a very beautiful hotel to stay at. It was clean, modern and a most beautiful garden. The staff was exceptional especially Veronica and Dominica. They were so accommodating and so to all of our requests while at the hotel. The breakfast is excellent as well. We enjoyed my stay at Mansion Alcazar, and will stay there again when I visit Cuenca. Thank you to the entire staff. Everyone was professional, courteous, pleasant, warm and treated us in such a respectful and friendly manner.
Stayed 3 nights in Mar 2024

10/10 Excellent

karla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2024

10/10 Excellent

Edith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful, relaxing and beautiful
My family and I had a wonderful experience at Mansion Alcazar. The rooms and the garden are absolutely beautiful. The staff at this property are all great! They all go above and beyond to make your stay comfortable. Please give Miguel and Veronica an award for outstanding service! We took advantage of the downtown location to walk to dinner, check out a couple of cathedrals and get fresh ice cream! They also have a great restaurant with a delicious menu!
Stayed 2 nights in Mar 2024