4/10 Poor
Verified traveller
Travelled with family
11 Aug 2024
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Disappointed
We have been surprised by the poor level of service of this hotel. It's rated 4 stars we paid more than 160 euros by night but they were several issues.
The restaurant was quite often complete, we were not informed in advance. We made the queue to be then informed that it was complete. Hopefully for the breakfasts we took it during the booking. Nevertheless , we had to wait minimum 30 minutes to get in. The servers were overwhelmed. Inside a lot of products were not renewed.
We already waited 45 minutes for the check in on day 1.
We went to the spas to get a massage for 1h30. The music was not functioning (system broken and no maintenance). We can hear the voice of the men on charge of the swimming pool welcoming all people from the hotel. Not a place to relax. The massage in itself was not pro. For a cost of almost 90 euros by person, and we took two (for the couple, one after the other), it's way to expensive for such poor quality.
The tv was broken, internet too and hot water during one morning.everything was fixed after an alert at the reception desk despite internet failure.
Some good things though: great place and view on the mountains, big beds very comforting, nice hotel infrastructure,good chef cooling eggs in the kitchen for breakfast.
Verified traveller
Stayed 3 nights in Aug 2024
