2/10 Terrible
Billy
9 Oct 2024
I suffered a bleed in my head and was hospitalised .
I sent Hilton hotel proof of surgery . After several pleas that I cannot fly due to surgery The Hilton refused to refund my stay .
I was hospitalised again and even on the date of departure from London to Frankfurt.
This was a case of extraordinary circumstances. No compassion. Just wanted my money .
They said on this one occasion they will not charge me for the cancellation .
Shame on Hilton .
Billy
Stayed 1 night in Oct 2024