All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 267 out of 1002 reviews" "
10 - Excellent
267
Rating 8 - Good. 351 out of 1002 reviews" "
8 - Good
351
Rating 6 - Okay. 180 out of 1002 reviews" "
6 - Okay
180
Rating 4 - Poor. 102 out of 1002 reviews" "
4 - Poor
102
Rating 2 - Terrible. 102 out of 1002 reviews" "
2 - Terrible
102
7.6/10
Cleanliness
8.0/10
Staff & service
6.8/10
Amenities
7.0/10
Property conditions & facilities
6.8/10
Eco-friendliness
Reviews
6/10 Okay
Perla
Travelled with family
21 Aug 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The service was great! Very friendly and very helpful staff.
The rooms are a bit old. Our room closet door was broken and the restroom had black spots on the ceiling and the shower rail was rusty. But the beds were comfy!
Perla
Stayed 2 nights in Aug 2024
6/10 Okay
Margaret
Travelled with partner
15 Aug 2024
Disliked: Cleanliness
This place was less than stellar. There were a number of times we could see illegal activity from our room and near the property. The place seemed less than clean, but it could but be older and needing some repairs. The smoke detector in our room was removed.
The actual hotel was just okay. It was a bit run down and appeared older. We had an early morning fishing excursion and were there less than 12 hours. Didn't see breakfast because we left at 5 AM. I give this hotel a low rating because they refused to give us a refund for a night missed due to a cancelled flight - in fact we had to turn around and return to our airport because of mechanical problems. I called the hotel and hotels.com and informed them right away that we would not be there that night but wanted to keep the next night's reservation. I was able to change it but the hotel refused to refund us the money for the first night and said we were a 'no-show'. We had no choice as we were stuck in MN, 1500 miles from the hotel! We called them 4-5 hours before our set check-in time. Hotels.com said it was the hotel refusing to refund and the hotel says it was hotels.com. So who knows, but I will not use this hotel or service again. They were the only place that didn't either move our reservations back a day or give us a refund. Also, there were clearly prostitutes outside the hotel and across the street both when we checked in and at 5 AM when we left for our fishing trip. Not the hotel's fault, obviously, but not what we wanted our kids to see. Not a great neighborhood.
Tracy
Stayed 2 nights in Aug 2024
2/10 Terrible
Verified traveller
12 Aug 2024
Awful experience of tired, noisy hotel
This hotel was tired 20 years ago. Carpet was stained and worn, second-hand furniture was in terrible condition, bathroom was outdated, walls were paper thin. It was located on an extremely noisy street with motorcycles and drag racing through the night. Terrible experience.
It is an older building. Our room floor carpet had sticky stains. The bathroom door would not close. The room was not done when we came back in the evening. The front desk staff is friendly.
Mehul
Stayed 2 nights in Aug 2024
4/10 Poor
Yesica
Travelled with family and small children, Business traveller, Travelled with pets
So when i booked this, had zero idea it was quite literally right on the skid row & how unsafe this area was. My kid saw 3 protitutes just off the Aurora st, and asked me why they were wearing their bathing suits out and that if we should offer them to buy clothes. If you're travelling with kids, i would def avoid this area. Staff on the other hand, was very friendly and helpful. Rooms were just filthy and bathroom had stains, i didnt even want to shower in the bathroom.
Joyce
Stayed 2 nights in Aug 2024
2/10 Terrible
Mohammed
Travelled with family and small children
6 Aug 2024
We check out in 10- 15 minutes after check in never ever going back there
Hotel was clean. Staff was so great! The area however was not really as pictured on online. Definitely not a safe area. Homeless camp on their road by entrance and more just across the street.