2/10 Terrible
Emily
22 Aug 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel should not be advertised as a 4 star hotel. It is 2 stars at best. Enjoy the lobby when you walk in, because that is the only part of the hotel that is nice.
This hotel is very run down. They closed a parking lot to build some outdoor space. However, they need to be updating the rooms and the pool. The pool is small and does not look like anything in the photos advertised. The gentleman who was working the pool was also very rude. The pool was dirty and no one was cleaning it ever.
We stayed from Saturday-Tuesday and our room was not cleaned once. When I complained to the front desk they just offered to send clean towels to the room. I have seen a lot of reviews that rooms do not get cleaned here. Not sure why management has not been able to address this recurring issue for such a large hotel chain like Hilton. We ordered room service Saturday night and left our plates outside the room. It did not get picked up until Monday evening. There were a lot of dirty dishes in the hallway from other guests as well. The room also had a bad musty smell.
Please spend your money and precious time off from work elsewhere. You deserve a good vacation, and won’t have one here. This place is motel room and service on a “resort” price.
The bellman and man who delivered our room service were nice. Besides them the staff is unfriendly and not helpful.
Emily
Stayed 3 nights in Aug 2024