6/10 Okay
Kerry, Grovetown
Travelled with family and small children
25 Feb 2026
Liked: Cleanliness, amenities, property conditions & facilities
The front desk staff. The young girls working were extremely rude and wouldnt let me finish a sentence. I had two separate reservations and asked prior to my visit if I could stay in the same room for both. I was told yes, that wouldn’t be a problem. Once I got there, I confirmed again about staying in the same room and was again told yes. The next morning when I went to check out and check back in, the girls at the front told me I couldn’t because that room was promised to someone else and I would have to pack my things and move. I informed them politely that I was told twice that I could stay in my same room and even gave them the names of who I spoke with. They kept rolling their eyes and wouldn’t let me finish my sentence until I asked for a manager to help. Once the manager came and fixed the issue, I asked a few more questions, which I was ignored and when I was handed my keys, I thanked them for their help and they said nothing, complete silence. They were disrespectful and rude. I would have given 4 stars if it hadn’t been for them.
Kerry
Stayed 1 night in Feb 2026