Waterfront Hotel Downtown Burlington

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Waterfront Hotel Downtown Burlington

Lake view
Lunch and dinner served
View from property
Superior Room, 2 Queen Beds (Park View)
Fireplace

Reviews

8.4 out of 10

Very good

Popular amenities

  • Parking available
  • Room service
  • Bar
  • Pet-friendly

Explore the area

Map
2020 Lakeshore Road, Burlington, ON, L7R4G8
  • Spencer Smith Lakefront Park
    1 min walk
  • Burlington City Hall
    3 min walk
  • Burlington Art Centre
    7 min walk
  • Toronto, ON (YYZ-Pearson Intl.)
    39 min drive

Room options

Standard Room, 2 Queen Beds (City View)

  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Superior Room, 1 King Bed (Park View)

  • 30 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

Superior Room, 2 Queen Beds (Park View)

  • 30 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed (City View)

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

About the area

Burlington

With a stay at Waterfront Hotel Downtown Burlington in Burlington, you'll be within a 5-minute walk of Lake Ontario and Spencer Smith Lakefront Park. .This eco-certified hotel is 11.6 mi (18.7 km) from McMaster University and 0.2 mi (0.3 km) from Burlington City Hall.

What's nearby

  • Spencer Smith Lakefront Park - 1 min walk
  • Burlington City Hall - 3 min walk
  • Burlington Art Centre - 7 min walk
  • FirstOntario Centre - 14 min drive
  • McMaster University - 18 min drive

Getting around

  • Burlington Station - 7 min drive
  • Toronto Pearson Intl. Airport (YYZ) - 39 min drive

Restaurants

  • ‪Pepperwood Bistro - ‬1 min walk
  • ‪The Poacher - ‬5 min walk
  • ‪Pizzaiolo - ‬1 min walk
  • ‪I Love Gelato - ‬1 min walk
  • ‪Dickens Pub - ‬3 min walk

About this property

Waterfront Hotel Downtown Burlington

Eco-certified hotel with a 24-hour fitness center and a 24-hour business center
Waterfront Hotel Downtown Burlington offers 129 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations.

This Burlington hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Make yourself at home in one of the 129 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include desks and microwaves, as well as phones with free local calls.
Take advantage of recreation opportunities including an indoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, a fireplace in the lobby, and a ballroom.
Grab a bite to eat at The Port House Social Bar, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours).
Featured amenities include a 24-hour business center, a 24-hour front desk, and multilingual staff. Planning an event in Burlington? This hotel has 5005 square feet (465 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
The Port House Social Bar - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Croatian, English, Hindi, Portuguese, Romanian, Spanish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Uncovered self parking on site (CAD 15.00 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • The Port House Social Bar

Things to do

  • 24-hour fitness centre
  • Indoor pool

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (5005 square feet)
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Fireplace in reception

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25.00 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 10.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 150 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: CAD 15.00 per day (in/out privileges)
  • Pet fee: CAD 25.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Burlington Downtown Hotel
Burlington Downtown Waterfront
Waterfront Downtown Burlington
Waterfront Hotel Downtown Burlington
Waterfront Hotel Downtown Burlington Ontario
Waterfront Downtown Burlington
Waterfront Hotel Downtown Burlington Hotel
Waterfront Hotel Downtown Burlington Burlington
Waterfront Hotel Downtown Burlington Hotel Burlington

Waterfront Hotel Downtown Burlington Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1077 out of 2048 reviews" "
Rating 8 - Good. 523 out of 2048 reviews" "
Rating 6 - Okay. 244 out of 2048 reviews" "
Rating 4 - Poor. 100 out of 2048 reviews" "
Rating 2 - Terrible. 104 out of 2048 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Stephanie, Windsor

Travelled with family
Great area but hotel is dated, paint chipping on door, bathroom fan not working, no remote for tv in room. The hall was extremely hot. Parking was an additional $15 a day. I did not see this during booking only became aware once we checked in so was shocked. We had 2 cars for 3 nights. The hotel has some positives, location. Being downtown we were able to get to places without having to drive. Walk the pier/water.
Stayed 3 nights in Aug 2024

6/10 Okay

Arezou

Travelled with partner
Liked: Staff & service, amenities
Staff were amazing/room was ok but smells bad
Stayed 1 night in Aug 2024

8/10 Good

Michael

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Aug 2024

10/10 Excellent

Sylvain

Stayed 1 night in Sep 2024

8/10 Good

Brian

Travelled with partner
Liked: Staff & service, amenities
I’ve always come back because it’s right on the waterfront
Stayed 3 nights in Aug 2024

8/10 Good

Kamar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean... Had dinning option and was in near proximity to other good spots. Enjoyed the experience
Stayed 2 nights in Aug 2024

2/10 Terrible

Nicole

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The first room they gave us was right next to the bar and then the second room they placed us in, the door locked us out and had to break the door open to get us in. They had to have a security guard to stay in front of our room because they did not have any rooms to place us in. Horrible experience and when we went to speak to a manager there wasn’t anyone there and have not called me yet.
Stayed 3 nights in Aug 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Arminee

Disliked: Property conditions & facilities
The hotel room had a bad smell. Spider webs on the walls. Needs renovations. Not worth the amount we were charged. The hallway floors had ducts tapes to repair damages.Parking was extra. Parking lot attendant was very kind. Hotel staff did not care about customers complaints. Not impressed and wouldn’t recommend anyone to stay there
Stayed 3 nights in Aug 2024

8/10 Good

RICHARD, WOODSTOCK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, right downtown on the lake. Lots to do within walking distance. Fair price, hallways and room carpets could be cleaner but overall good place to stay. Parking was complimentary a couple months ago but now $15/ night
Stayed 1 night in Sep 2024

10/10 Excellent

Jeff

Stayed 1 night in Aug 2024

8/10 Good

Grant

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

Mandy

Stayed 1 night in Aug 2024

2/10 Terrible

Wala

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Uncleaned.
Stayed 3 nights in Jul 2024

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Ajwinder

Liked: Cleanliness
Disliked: Property conditions & facilities
Uncomfortable beds and security guys were very rude and racist staff was okay but security woke us up two time in middle of the night to ask if everything was okay
Stayed 1 night in Aug 2024

2/10 Terrible

Sean

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel claims to not have a single parking spot for their guests. You are made to find a spot somewhere for yourself and at your own expense in one of the busiest locations. Staff are rude and dismissive and literally do not care. They refuse to provide a refund for not providing what we booked for. The A/C unit in our first room sounds like an airplane taking off carrying a bag of nails and literally could not sleep with the noise. The desk staff came to the room and told us it was just a fan noise. I demanded a new room which he told me was not available. I told him to call a manager and figure out either a different room or provide a full refund and miraculously a new room was free. So basically you were just lying through your teeth and thought that was acceptable. The 2nd room offered had a toilet that didn't work properly and sounded like the bathtub pipes were going to explode when trying to flush it. The rooms are dirty and the stairwell is atrocious. The hotel used to be a nice place to stay but is run down and filthy. Save yourself a huge headache and disappointment and spend a bit more to stay at The Pearl. At least there you will be treated far better.
Stayed 1 night in Aug 2024

8/10 Good

Vanessa

Stayed 3 nights in Aug 2024

10/10 Excellent

Doug

Stayed 1 night in Aug 2024

6/10 Okay

Chris

So, at the price charged, I think adding $15.00 per day to park is ridiculous. Similarly the cheesy breakfast nook with plastic knives that are too flimsy to spread the butter. The desk chair in my room was badly worn and torn. The startling white caulking in the shower should be repaired properly. Perhaps instructions how to use the heat/cool system and the controller needs a battery. Staff should advise of the secret code for the internet access at check in instead of hoping visitors find it.
Stayed 3 nights in Aug 2024

10/10 Excellent

Goldie

Stayed 2 nights in Aug 2024

8/10 Good

Jisna, fargo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is beautiful, by the water Room was spacious Breakfast was decent will stay again
Stayed 1 night in Aug 2024

10/10 Excellent

Ruth

Stayed 2 nights in Aug 2024

10/10 Excellent

Hongsheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Aug 2024

10/10 Excellent

Stanko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location!
Stayed 2 nights in Aug 2024