The property is disappointing, located in a run down residential area that is not very clean, backing dogs and animal droppings everywhere. The website pictures are misleading, the beach is several blocks away and is an industrial area. The website picture of beach are not reality.
This is not a good hotel for long term stays. This is a dormitory hotel for tour buses. Everyday there are large groups that are in and out next morning. It is o.k for one night stays, but not good for longer stays.
They advertise VIP access for platinum members, but basically they always
don't have room for upgrade because tour groups get room priority.
The front desk staff is not friendly and efficient, it seems they need basic training in hospitality. The breakfast crew was one of the exceptions, they were friendly and helpful much more than front desk staff. Ovrrall experience with front desk was not good.
The noise from kitchen ventilation system was excessive in the room and was running from early morning for breakfast, lunch and late at night for late large tour groups. It took over a week to get a room change. There were some repairs needed in the bathroom that took over 3 days to get resolved.
I would not recommend this hotel since there are many nicer hotels in much better areas with better prices in Setubal.