I have stayed at this hotel several times over the last few years as it has been very good. This time our check-in experience was very good, with a professional but friendly receptionist. We had chosen a Club room with terrace, the room was a good size, clean and comfortable, the Terrace however was in need of some redecoration and the door onto it from the room had a very awkward step and the lock mechanism did not work well. We were out until late, but on getting up in the morning found there were no cups or fresh supplies to use with the kettle for coffee and the a/c had been dripping water onto our bags. On checking out, I informed the desk, more from a "let maintenance know" way than anything else and got a very disappointing response, did not seem at all interested, such a difference from check-in and let the hotel down.