Staff at the reception were nice, however the rooms were horrible! We stayed at the hotel two years ago and had a nice time, we were visiting Shifnal again and heard that the hotel changed hands and had little revamp. As we found out, not the rooms! We asked to change our rooms because it was just above a massive generator that caused a lot of noise. Eventually, we were moved to a tiny room at the top floor, which had only one little window that would not stay open! We would not get much air in and on a hot night, it was very uncomfortable. In the morning, we discovered the state of the room too: dirty mattress topper, stained curtains, paint peeling off the wall right next to the bed (revealing some black mould), crack in the wall, old bar furniture, mould in the bathroom, PAT test on electronic devices expired by two years and so on! We contacted the hotel via hotels.com on during our stay and directly after and haven’t heard from them at all! Very disappointing and will not be staying there again.