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Yokohama Bay Sheraton Hotel & Towers

4.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Yokohama Bay Sheraton Hotel & Towers

Lobby
Exterior
Minibar, in-room safe, desk, blackout curtains
Indoor pool
Bar (on property)

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Hot tub
  • Pool
  • Bar
  • Breakfast available
  • Room service
  • Gym

Explore the area

Map
1-3-23 Kitasaiwai, Nishi-ku, Yokohama, Kanagawa-ken, 220-0004
  • Anpanman Museum
    17 min walk
  • ゴーゴーカレー
    1 min walk
  • Yokohama Station
    4 min walk
  • Tokyo (HND-Haneda)
    28 min drive

Room options

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

  • 46 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Single Beds, Non Smoking

Minibar, in-room safe, desk, blackout curtains

Room, 2 Single Beds, Non Smoking

  • 34 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Room, 2 Single Beds, Non Smoking

Minibar, in-room safe, desk, blackout curtains

Club Room, 2 Single Beds, Non Smoking

  • 46 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 2 Single Beds, Non Smoking

Minibar, in-room safe, desk, blackout curtains

Room, 2 Single Beds, Non Smoking

  • 46 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed, Non Smoking

Club Room, 1 King Bed, Non Smoking

Club Room, 1 King Bed, Non Smoking

  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Minibar, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking

  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Minibar, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking

  • 46 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Minibar, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking

  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking

Club Room, 1 King Bed, Non Smoking

Club Room, 1 King Bed, Non Smoking

  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Single Beds, Non Smoking

Club Room, 2 Single Beds, Non Smoking

Club Room, 2 Single Beds, Non Smoking

  • 34 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 2 Single Beds, Non Smoking

Minibar, in-room safe, desk, blackout curtains

Room, 2 Single Beds, Non Smoking

  • 46 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 2 Single Beds, Non Smoking

Room, 2 Single Beds, Non Smoking

Room, 2 Single Beds, Non Smoking

  • 34 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 Double Bed, Non Smoking

Room, 1 Double Bed, Non Smoking

Room, 1 Double Bed, Non Smoking

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property - evening/night

The Yokohama Bay Hotel Tokyu

Pool
Spa
Free WiFi
Restaurant
4.7 out of 5, Exceptional, (1171)
The price is NZ$621
for 1 night
includes taxes & fees
1 Jan - 2 Jan
The Yokohama Bay Hotel Tokyu

About the area

Yokohama

A stay at Yokohama Bay Sheraton Hotel & Towers places you in the heart of Yokohama, within a 5-minute drive of Yokohama Museum of Art and Landmark Tower. .This luxury hotel is 2.2 mi (3.5 km) from Pacifico Yokohama and 2.4 mi (3.8 km) from Yokohama Cosmo World.

What's nearby

  • Anpanman Museum - 17 min walk
  • Landmark Tower - 3 min drive
  • Pacifico Yokohama - 4 min drive
  • Yokohama Cosmo World - 5 min drive
  • Yokohama Stadium - 5 min drive

Getting around

  • Yokohama Station - 4 min walk
  • Shin-Takashima Station - 15 min walk
  • Haneda Airport (HND) - 28 min drive

Restaurants

  • ‪ゴーゴーカレー - ‬1 min walk
  • ‪COMPASS - ‬2 min walk
  • ‪Oslo Coffee Yokohama Joinus - ‬3 min walk
  • ‪ドトールコーヒーショップダイヤモンド店 - ‬3 min walk
  • ‪タカノフルーツパーラー - ‬3 min walk

About this property

Yokohama Bay Sheraton Hotel & Towers

Luxury hotel connected to a shopping center in Yokohama City Centre with 7 restaurants
Yokohama Bay Sheraton Hotel & Towers offers 348 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, slippers, toilets with an electronic bidet, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Guests under 20 years old are not allowed in the swimming pool, fitness facility, or spa tub.

Make yourself at home in one of the 348 air-conditioned rooms featuring refrigerators and minibars. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Don't miss out on the many recreational opportunities, including an indoor pool, a spa tub, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
Enjoy seafood at Teppanyaki Sagami, one of the hotel's 7 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:00 AM to 10 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-out. This hotel has 12 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10 AM.
Teppanyaki Sagami - Overlooking the ocean, this restaurant specializes in seafood and serves lunch and dinner.
Ko-No-Hana - Overlooking the garden, this restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.
Compass - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Sai-Ryu - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
Bay West - This bar serves dinner only. Open daily.
Late night fare is available from room service (during limited hours).

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (JPY 1900 per night; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–10 AM: JPY 4500 for adults and JPY 2250 for children
  • 7 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Teppanyaki Sagami
  • Ko-No-Hana
  • Compass
  • Sai-Ryu
  • Bay West

Things to do

  • Access to nearby health club
  • Fitness centre
  • Indoor pool
  • Karaoke
  • Shopping centre
  • A hot tub

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Fridge
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms - 12

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 97
  • Front entrance ramp
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height plug sockets in bathroom
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating

Bathroom

  • Electronic bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 25-inch TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Fridge

More

  • Access via exterior corridors
  • Desk
  • Electrical adapters/chargers
  • Energy-saving switches
  • Free newspapers
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for JPY 6325.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately JPY 4500 for adults and JPY 2250 for children
  • Self parking fee: JPY 1900 per night (in/out privileges)
  • Rollaway bed fee: JPY 6325.0 per night
  • Facilities fee: JPY 2160 per person, per day and includes use of: swimming pool; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Guests under 20 years old are not allowed in the swimming pool, fitness facility, or spa tub
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Yokohama Bay Sheraton Hotel & Towers
Yokohama Bay Sheraton Towers
Yokohama Bay Sheraton Hotel Towers
Yokohama Bay Sheraton & Towers
Yokohama Bay Sheraton Hotel & Towers Hotel
Sheraton Yokohama
Yokohama Bay Sheraton Hotel
Yokohama Sheraton
Yokohama Bay Sheraton Hotel & Towers Yokohama
Yokohama Bay Sheraton Hotel & Towers Hotel Yokohama

Yokohama Bay Sheraton Hotel & Towers Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 526 out of 901 reviews" "
Rating 8 - Good. 284 out of 901 reviews" "
Rating 6 - Okay. 62 out of 901 reviews" "
Rating 4 - Poor. 21 out of 901 reviews" "
Rating 2 - Terrible. 8 out of 901 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located directly across from the Yokohama train station with quick access via elevator and underground hallways. There are multiple restaurant options, and we tried two - breakfast in the morning on the second floor and cocktails and snacks on the top floor with a piano player and a beautiful view of the city. The staff was wonderful, the room was clean, quiet and cozy.
Stayed 4 nights in Aug 2024

10/10 Excellent

CHIEKO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Marie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I didnt like how they didnt say i would have to pay to use the pool
Stayed 2 nights in Aug 2024

2/10 Terrible

Jill

I booked a city view we looked out onto a train station We went to swim in the pool and it cost us 2,200.00 yen each and coolly use for 1 hour There are extra hidden fees all over this hotel
Stayed 2 nights in Aug 2024

8/10 Good

Misako

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had wait for a long time to check-in, the first in the lobby area which if you sit at the chair you had to order something. I order a lemon soda and it's cost 1400 yen. Then I was took to 26th floor, Shelton Club check-in area, and told I can get some snack & drink. I was wondering why I couldn't be here, since I reserved The Shelton club room. The floor in the room has some uneven level under the carpet, and I almost tripped over a few times. I'm old and needed nice smooth floor. The place is not good as the onsen ryokan in Echigo Yuzawa, but it cost much high price. I stayed at Shelton a few times at other area, and this is the worst place. Staffs are not really good, maybe because it in Yokohama. I don't think I'll go back there, and find other hotel when I visit Yokohama in future.
Stayed 2 nights in Jul 2024

10/10 Excellent

Ishan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Masumi

Travelled with family
The service was very good. But I have a question about the cleanliness of the room
Stayed 2 nights in Jul 2024

8/10 Good

Fiona

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is situated in an exceptionally convenient location, adjacent to Yokohama Station. The daily breakfast buffet is outstanding. It should be noted that access to the pool involves a daily surcharge which, unfortunately, also comes with time/availability constraints.
Stayed 10 nights in Jul 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We finished our Cruiseline trip and stayed at Sheraton Bay Hotel for 1 night .Room is clean and space with two separate wash sink, located near Yokohama Train Station, love it ! Definitely , next time , will arrange longer stays at this Sheraton Hotel.
Stayed 1 night in Jul 2024

10/10 Excellent

Yasutomo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 19 nights in Jun 2024

10/10 Excellent

Kazuharu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Peter

Stayed 1 night in Jun 2024

10/10 Excellent

Nhi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience with this hotel. Some of our highlights: - Breakfast was amazing. Lots of options to choose from. Food was very fresh. We loved the fresh orange juice and made-to-order omelets. - Receiving 500 yen voucher for each day we opt out of cleaning service. We were able to use the vouchers on desserts at the hotel’s bakery on the last day of our stay. - Very close to Yokohama Station. - Very close to major shopping centers and dining options - Our room had a great view The room was a little smaller than other hotels we were used to, but it is considered big for hotels in Japan. Overall, we would definitely book again for future visits!
Stayed 6 nights in Jun 2024

10/10 Excellent

Sai Kow

Liked: Cleanliness, staff & service, property conditions & facilities
The great difficulty and biggest problem is when arriving from the airport to YCAT bus terminal, one would have to lug your heavy luggage through the building, up and down several steep stairways and escalators, for at least 15 minutes, before arrival at your hotel. This is exhausting and very dangerous as one may fall. Changes have to be made. Thank you.
Stayed 4 nights in Jun 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Yohohama location
The rooms here are US hotel-sized, quite unusual for Japan. Anyway, was here for a conference, and found the hotel to be quite excellent. The breakfast was good, the room very nice (was on a "club" floor but not so much that I could get free drinks at the club), the lobby impressive, and the room priced acceptably. Right across the street from the Yokohama main train station and a hundred restaurants, convenience shops, and the like.
Stayed 3 nights in Jun 2024

10/10 Excellent

Yayoi, Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 4 nights in May 2024

10/10 Excellent

Na Wei

Stayed 3 nights in May 2024

10/10 Excellent

Christopher

Stayed 1 night in May 2024

10/10 Excellent

kenji

Stayed 2 nights in May 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Superb!
Lovely hotel. Very convenient for city or port. Extremely efficient staff, extremely polite, very helpful and I couldn't fault them in any way. Very comfortable large room with a proper bath and plenty of room to walk around. Millions of shops nearby, including a Takashimaya just across the bridge from the hotel.
Stayed 1 night in May 2024

10/10 Excellent

Pierre

Stayed 2 nights in May 2024

10/10 Excellent

Noboru

Liked: Cleanliness, staff & service, property conditions & facilities
Good dining
Stayed 2 nights in May 2024

10/10 Excellent

Takahiko, Anaheim

A
Stayed 2 nights in Apr 2024

10/10 Excellent

Takahiko, Anaheim

A
Stayed 1 night in Apr 2024