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Superior Inn Hotel and Conference Centre Thunder Bay

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Superior Inn Hotel and Conference Centre Thunder Bay

Indoor spa tub
Exterior
Breakfast area
Concierge desk
37-inch flat-screen TV with cable channels, TV

Reviews

7.2 out of 10

Good

Popular amenities

  • Hot tub
    Hot tub
  • Pool
    Pool
  • Bar
    Bar
  • Room service
    Room service
  • Laundry
    Laundry
  • Pet-friendly
    Pet-friendly

Explore the area

Map
555 Arthur St W, Thunder Bay, ON, P7E 5R5
  • International Friendship Garden
    3 min drive
  • Fort William Gardens
    4 min drive
  • Thunder Bay Museum
    4 min drive
  • Thunder Bay, ON (YQT-Thunder Bay Intl.)
    2 min drive

Room options

View all photos for Junior Suite, 1 King Bed with Sofa bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Junior Suite, 1 King Bed with Sofa bed

  • 28 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Bathtub, Pool View

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Bathtub, Pool View

  • 26.4 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

  • 26 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Pool View

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Pool View

  • Sleeps 5
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds, Poolside

Desk, laptop workspace, blackout curtains, iron/ironing board

Superior Room, 2 Queen Beds, Poolside

  • Sleeps 4
  • 2 Queen Beds

View all photos for Business Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Business Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

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Exterior
Superior Shores Hotel BW Signature Collection By Best Western
Breakfast included
Pet-friendly
Parking included
Free WiFi
4.1 out of 5, Very good, (549)
The price is NZ$199
for 1 night
includes taxes & fees
5 Dec - 6 Dec
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About the area

Thunder Bay

When you stay at Superior Inn Hotel and Conference Centre Thunder Bay in Thunder Bay, you'll be near the airport, within a 5-minute drive of International Friendship Garden and Redwood Park. .This family-friendly hotel is 2.1 mi (3.4 km) from St. Paul's Anglican Church and 2.1 mi (3.4 km) from Centennial Botanical Conservatory.

What's nearby

  • Fort William Gardens - 4 min drive - 3.6 km
  • Thunder Bay Regional Health Sciences Centre - 6 min drive - 6.5 km
  • Intercity Shopping Centre - 6 min drive - 5.7 km
  • Thunder Bay Community Auditorium - 8 min drive - 8.8 km
  • Lakehead University - 10 min drive - 8.6 km

Getting around

  • Thunder Bay, ON (YQT-Thunder Bay Intl.) - 2 min drive

Restaurants

  • ‪Tim Hortons - ‬3 min drive
  • ‪McDonald's - ‬10 min walk
  • ‪Tim Hortons - ‬19 min walk
  • ‪Little Caesars Pizza - ‬1 min walk
  • ‪Cheer's the Village Pub - ‬3 min drive

About this property

Superior Inn Hotel and Conference Centre Thunder Bay

Family-friendly hotel with a fitness center and a 24-hour front desk
Superior Inn Hotel and Conference Centre Thunder Bay offers 181 accommodations with coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of towels can be requested.

An indoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a waterslide and a fitness center.
Make yourself at home in one of the 181 guestrooms featuring microwaves and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Enjoy a range of recreational amenities, including an indoor pool, a waterslide, and a spa tub. Additional features at this hotel include complimentary wireless internet access, wedding services, and a banquet hall.
Grab a bite at Lake and Spruce, a family restaurant which features a bar/lounge and a pool view. You can also stay in and take advantage of the room service (during limited hours).
Featured amenities include express check-out, complimentary newspapers in the lobby, and a 24-hour front desk. Planning an event in Thunder Bay? This hotel has 15070 square feet (1400 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
Lake and Spruce - Overlooking the pool, this family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free extended parking on site
  • Motorhome/coach/lorry parking (free) on site

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Lake and Spruce

Things to do

  • Children's pool
  • Fitness centre
  • Indoor pool
  • A hot tub

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Mini-fridge
  • Water slide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Free newspapers in reception
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Conference centre (15070 square feet of space)
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Step-free path to entrance
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 37-inch flat-screen TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini fridge

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: CAD 35.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Christmas Eve and Christmas Day:
  • Bar/lounge
  • Dining venue(s)
The following facilities are closed on Monday, Tuesday, and Wednesday:
  • Children's pool
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
2 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 250.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CAD 25 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out fee: CAD 35.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Victoria Inn Hotel Thunder Bay
Victoria Thunder Bay
Victoria Inn Hotel Convention Centre Thunder Bay
Victoria Inn Hotel Convention Centre
Superior Conference Thunder
Victoria Inn Hotel Convention Centre
Superior Inn Hotel Conference Centre Thunder Bay
Superior Inn Hotel and Conference Centre Thunder Bay Hotel
Superior Inn Hotel and Conference Centre Thunder Bay Thunder Bay

Superior Inn Hotel and Conference Centre Thunder Bay Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 250 out of 999 reviews" "
Rating 8 - Good. 333 out of 999 reviews" "
Rating 6 - Okay. 217 out of 999 reviews" "
Rating 4 - Poor. 110 out of 999 reviews" "
Rating 2 - Terrible. 89 out of 999 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

nicole

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Request for Rebate Due to Unpleasant
**Subject:** Request for Rebate Due to Unpleasant Stay Dear Hotels.com Customer Service, I am writing to explain the reason behind my recent negative review and to request a rebate for our stay. During our visit, the room next to ours had three dogs left unattended for the evening. At 4 AM, these dogs began barking incessantly, disrupting our sleep. We contacted the front desk and were only offered a room change at 4 AM, which was impractical given the circumstances. We were forced to check out early due to the disturbance. Additionally, our room lacked a plug for the bathtub, and despite my request, the hotel was unable to provide one. After a long 9-hour drive, we were exhausted and looking forward to a restful stay, but unfortunately, our experience was far from restful. Given the inconveniences we faced, I kindly request a rebate for our stay. I hope this matter can be resolved promptly. Thank you for your attention to this issue. Sincerely, Nicole Young 72899987462299
Stayed 1 night in Aug 2024

2/10 Terrible

Kaylee

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pool was SUPER cold and basically unusable. There appears to be long term housing in there so it doesn't feel like a hotel. There was underwear left in our bathroom from some previous guest. It does not look like the pictures. I would not stay here again.
Stayed 2 nights in Aug 2024

4/10 Poor

Mike

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely disappointing in every aspect! We’re travelling across the country and of all our stays it was the most expensive and most regretted. I think most of the positive reviews must have been from previous brand/ownership. Learn from our mistake and pick somewhere else. No customer service, our section smelled like weed and cigarettes. We notified the front desk and no one cared and in fact laughed at us when we brought it up. The walls are paper thin and there was noise all night long from adjacent rooms, no breakfast included (probably for the best) and room was so far away with no nearby exit (except in case of emergency). Pool was under maintenance and vending machines out of order. Just horrible. There was also road construction out front but I can let that slide as it’s not in the hotel’s control but in addition to all the other negative aspects, it didn’t help. I’ve got nothing nice to say at all. Save your money and scroll past this hotel.
Stayed 1 night in Aug 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
It was a busy place. Birthday parties by the pool. Thank goodness our room was on the other side.
Stayed 2 nights in Aug 2024

2/10 Terrible

Natasha

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2024

4/10 Poor

Deborah

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Bloody awful place to stay. We will not return.
Stayed 1 night in Aug 2024

6/10 Okay

Dave

Liked: Staff & service
Stayed 1 night in Aug 2024

2/10 Terrible

Derek

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room did not have air conditioning so they gave us a fan which was appreciated. The couch was filthy and the carpet was simply disgusting. The staff were rude and did not speak english and spoke hindy with no respect for the people around them. I had to stay as we were there through work. I will say the bed was comfortable. that was all.
Stayed 2 nights in Aug 2024

6/10 Okay

Robert

Travelled with partner
Property was ok, but just ok. Very dated, smell in common areas and hallways. Room was clean and well appointed. Could not adjust room temp, no matter what we set it to it just blew ice cold air. People loitering in the parking lot all the time. Honestly though, you're not going to get much better under $200/night in Thunder Bay.
Stayed 2 nights in Aug 2024

6/10 Okay

Keith

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Amberly

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We liked that the rooms had access to the pool but they dont open the slide until 5 so we couldnt get to use the waterslide. Vending machines took our change and staff wouldnt give back. Everything was out of order and people hanging around the lobby day and night
Stayed 1 night in Aug 2024

6/10 Okay

Tara

Liked: Cleanliness, staff & service
Hotel is old and under construction, staff was friendly and room was clean, located very close to the airport which means you hear planes non-stop until 10pm and as of 5:30am
Stayed 1 night in Aug 2024

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Brigitte

Stayed 1 night in Aug 2024

10/10 Excellent

Laura, Deer Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Pool was good!
Stayed 3 nights in Aug 2024

2/10 Terrible

Ben

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Check inn was fine. Air conditioning did not work. They had to bring us a fan to move the warm air around. The door handle in the bathroom fell off. Bathroom fan didn’t work. Must be hooked up to the air conditioning. Ice makers on any floor did not work. Had to go to the restaurant to get ice. No ATM Machines worked. The bed was comfortable. Why is this hotel on a web site.
Stayed 1 night in Aug 2024

4/10 Poor

Manuel, Coon Rapids Mnm

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2024

6/10 Okay

Tenjing

Travelled with partner
Disliked: Cleanliness, staff & service
There was a certain smell as you walk into your unit, even the hall way. Their wifi is free for everyone with no password or anything but it is the worst wifi we ever got as for a hotel, even the motels have better wifi. The front desk service wasn’t the greatest, it seemed like they didn’t want to work, gave you one word answers, nothing beyond that.
Stayed 2 nights in Aug 2024

2/10 Terrible

Melissa

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This property was advertised with a sofa bed and they are broken. Sofa bed was super dirty and gross. We went to the room and asked for a refund - did not stay.
Stayed 1 night in Aug 2024

8/10 Good

Michael

Liked: Staff & service
The location and centre courtyard pool worked out, but I did not like the temperatures in the rooms nor the bad smells from cigarette smoking.
Stayed 1 night in Aug 2024

8/10 Good

Braver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 2 nights in Aug 2024

2/10 Terrible

John

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Poorly trained staff. Website is deceiving. Hotel in poor shape.
Stayed 1 night in Aug 2024

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Terri-Lyn

Staff were super. I had a power outage in the room.
Stayed 1 night in Aug 2024

4/10 Poor

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The space looked great inside, was clean, maintained. Staff were very pleasant and friendly. The noise was obnoxious, we could literally hear the people breathing in the next room. The doors auto shut with a slam, so anyone leaving their room that shared the same hallway was like someone opening our door and slamming it. The beds were also a bit dated and not the most comfortable
Stayed 1 night in Aug 2024