We stayed at the Mercure for two days, and while it was pricy, we were hopeful given that it had only been open for five months. Our arrival and check-in process went smoothly, and the luggage staff were welcoming. The breakfast and pool were lovely, but we encountered a few significant concerns during our stay.
Firstly, the front desk staff seemed overly vigilant, which created an uncomfortable atmosphere for guests. My mother, who has accessibility issues, was sitting in the lobby and was approached multiple times with an attitude, instructing her to move. It’s important to remember that hotel lobbies are meant for waiting and seating, so this lack of awareness was concerning. Additionally, we noticed a disparity in the treatment of guests; Caucasian guests appeared to receive better service compared to guests of other racial backgrounds, which was quite surprising.
The second major issue was the size of the rooms. They were much smaller than we expected, and the bathroom facilities felt cramped. For a new hotel, one would assume that the rooms and bathrooms would be designed for comfort and accessibility, but this was not the case. The washroom had an unpleasant odor, which we reported to the staff, but no action was taken to resolve it.
Another significant concern was the difficulty in reaching front desk staff during emergencies. When calling the front desk, we often found ourselves waiting ten minutes or disconnected, which was shocking.