4/10 Poor
Daniel
12 Jan 2025
Disliked: Staff & service
The hotel itself is quite nice, cleaning could be better - my stay wasn’t a smooth one , on one of the evenings there was a power outage planned from 11pm to 3am - I was not told in advance until checkin, notices around the hotel said lifts would still be working. Got back to hotel after an evening exploring and the lifts were not working and the service elevator just stopped working with a lady trapped - took 3 hours to get into my room at nearly 4am and then the air con was not working- they agreed to switch rooms for the night - a completely wasted nights sleep and very tired next day, no apology .
Daniel
Stayed 3 nights in Jan 2025