4/10 Poor
Fen
Travelled with family
15 Apr 2025
Disliked: Amenities, property conditions & facilities
I have stayed at multiple Ritz-Carlton hotels in various countries and have always been satisfied with the experience. However, my recent stay at The Ritz-Carlton in Singapore left a deep impression—unfortunately, for the wrong reasons.
The room facilities were noticeably outdated. Upon entering the room, I was immediately hit by a strong musty wooden smell. Within ten minutes, I began experiencing allergy symptoms such as a runny nose and watery eyes. After approximately 30 minutes of discussion with the front desk, I was relocated to another room on the same floor. This new room had been pre-sprayed with a fragrance, and I initially did not feel any discomfort. Unfortunately, after about two hours, the same musty wooden odor returned strongly.
In addition to the odor issue, the bathroom in the first room had a clogged sink drain, and in the second room, the faucet did not function properly.
Overall, this was a disappointing experience at The Ritz-Carlton in Singapore. While the hotel boasts an excellent location and a pleasant surrounding environment, the room conditions were not in line with the high nightly rate of $750 USD.
Fen
Stayed 1 night in Apr 2025