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The Craiglands Hotel, Sure Hotel Collection by Best Western

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Craiglands Hotel, Sure Hotel Collection by Best Western

Front of property
Reception
Executive Room, 1 King Bed, Non Smoking
Terrace/patio
Meeting facility

Reviews

7.2 out of 10

Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Pet-friendly
  • Laundry
  • Housekeeping

Explore the area

Map
Cowpasture Road, West Yorkshire, Ilkley, England, LS29 8RQ
  • The DalesWay
    11 min walk
  • Domino's Pizza
    10 min walk
  • Ilkley Station
    12 min walk
  • Leeds (LBA-Leeds Bradford)
    16 min drive

Room options

View all photos for Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 2 Single Beds, Non Smoking

  • 16 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking

  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Non Smoking (with Sofabed)

Family Room, 1 King Bed, Non Smoking (with Sofabed)

Family Room, 1 King Bed, Non Smoking (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 Double Bed, Non Smoking

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 Double Bed, Accessible, Non Smoking

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

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Front of property

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About the area

Ilkley

With a stay at The Craiglands Hotel, Sure Hotel Collection by Best Western in Ilkley, you'll be within a 15-minute drive of Yorkshire Dales National Park and Ilkley Toy Museum. .This hotel is 0.6 mi (0.9 km) from The DalesWay and 0.8 mi (1.4 km) from Manor House Museum.

What's nearby

  • The DalesWay - 11 min walk
  • Ilkley Town AFC - 5 min drive
  • Bolton Priory - 10 min drive
  • East Riddlesden Hall - 16 min drive
  • Ilkley Moor - 25 min drive

Getting around

  • Ilkley Station - 12 min walk
  • Leeds (LBA-Leeds Bradford) - 16 min drive

Restaurants

  • ‪Friends of Ham - ‬12 min walk
  • ‪Domino's Pizza - ‬10 min walk
  • ‪Bar T'at - ‬15 min walk
  • ‪Costa Express - ‬14 min walk
  • ‪Caffè Nero - ‬13 min walk

About this property

The Craiglands Hotel, Sure Hotel Collection by Best Western

Hotel in Ilkley with a 24-hour front desk and a restaurant
The Craiglands Hotel, Sure Hotel Collection by Best Western offers 62 accommodations with safes and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. 32-inch LCD televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and portable fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Stay in one of 62 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. This hotel also features wedding services and a ballroom.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. English breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM for a fee.
Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. Event facilities at this hotel consist of a conference center and 7 meeting rooms. Free self parking is available onsite.
English breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 8:00 AM and 11:00 AM.
The Craiglands Hotel, Sure Hotel Collection by Best Western has a restaurant on site.
Late night fare is available from room service (during limited hours).

Languages

English, Hindi, Polish, Romanian, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • English breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 8:00 AM–11:00 AM on weekends: GBP 10.00-12.50 for adults and GBP 6.25-10.00 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Separate living room
  • Snack bar/deli
  • Sofa bed

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms - 7

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Handrails in stairwells
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets
  • Double sofa bed
  • Free cots/infant beds
  • Heating
  • Hypo-allergenic bedding
  • Portable fan
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch LCD TV
  • TV/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 30.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 10.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 10.00 to 12.50 for adults, and GBP 6.25 to 10.00 for children
  • Pet fee: GBP 30.00 per pet, per night
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: GBP 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Craiglands
Best Western Plus Craiglands Hotel
Craiglands Hotel Ilkley
Craiglands Ilkley
The Craiglands Hotel Ilkley, Yorkshire
Best Western Plus Ilkley Craiglands
Best Western Plus Craiglands
Craiglands Hotel
Best Western Plus Craiglands Hotel Spa
Best Western Plus Ilkley Craiglands Hotel
Best Western Plus Ilkley The Craiglands Hotel Spa
The Craiglands Hotel Sure Hotel Collection by Best Western

The Craiglands Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 93 out of 373 reviews" "
Rating 8 - Good. 127 out of 373 reviews" "
Rating 6 - Okay. 76 out of 373 reviews" "
Rating 4 - Poor. 53 out of 373 reviews" "
Rating 2 - Terrible. 24 out of 373 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The good and the bad….
We enjoyed our stay very much, except for one glaring issue…the breakfast buffet was a zoo, guests hoarding food, staff being unfriendly and pushy, no food being stocked in the buffet…the young man at the check in was very nice and felt bad, but the older woman on staff was terribly pushy and abusive. It’s too bad because the hotel is nice and the front desk was responsive. Also, our dinner the first night was absolutely delicious!
Stayed 1 night in Sep 2024

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing else to add. Very poor service.
Stayed 1 night in Sep 2024

8/10 Good

Abdul

Liked: Cleanliness, staff & service, property conditions & facilities
This property is set in pleasant surroundings & is conveniently located, only 5 minutes walk from the town. Staff are friendly & rooms are clean & comfortable.
Stayed 2 nights in Sep 2024

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, room comfort
Yorkshire More!
Had a good stay. Hotel was a 10 minute walk to all the facilities the town so had a good choice of bars and restaurants. Arrived on the Monday evening and no food was being served as restaurant was closed. No offer of snacks only basic chips from the restaurant. Room was large and spacious and the hotel is in a very nice spot and we had good views of Ilkley Moor. The bar and restaurant area lack atmosphere and is not appealing so we didn't eat there. In all good value for money for the three days
Stayed 3 nights in Sep 2024

8/10 Good

Karmjeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely grounds but toom look a little dim and tired. Charged for parking on hotel grounds which is disappointing
Stayed 1 night in May 2024

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Miss C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place in a lovely area just down from ilkley moor. The lady on reception was extremely helpful and also let us check in early. Had Bavette steak for dinner and it was excellent
Stayed 1 night in Aug 2024

10/10 Excellent

Shanthi

Stayed 1 night in Aug 2024

10/10 Excellent

Rachel

Stayed 1 night in Aug 2024

8/10 Good

Julie

Liked: Cleanliness
Stayed 1 night in Aug 2024

2/10 Terrible

Adam

Disliked: Staff & service, property conditions & facilities, room comfort
Honestly book somewhere else.
First room we were given had the smell of stale urinne. Only one other room available which was a small dingy room at the rear of the hotel. We booked a double but didn't even get a double bed. We got a three quarters which was uncomfortable. Complained to reception but told the manager doesn't work weekends. Breakfast ok. All in all, really not what you expect from a hotel in 2024. Paid £122 but worth around £38.
Stayed 1 night in Jul 2024

10/10 Excellent

Nicola

Stayed 1 night in Jul 2024

6/10 Okay

christina

Travelled with family
Liked: Cleanliness
Quite basic breakfast and staff were not terribly helpful . Took a while to checkin .
Stayed 1 night in Jul 2024

10/10 Excellent

Franco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Craiglands Hotel
Very enjoyable stay
Stayed 1 night in Jul 2024

8/10 Good

Nigel

Travelled with partner
Ideal for what we needed, somewhere reasonably priced & close to where our friends live. The free onsite parking was an added bonus.
Stayed 3 nights in Jun 2024

10/10 Excellent

Cindy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Karl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Simon

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

PAUL

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressed !
Having read several less than complimentary reviews, I have to say this was a first class experience. Many rooms and most of interior are refurbished. Breakfast excellent. Great value for money and will definitely return.
Stayed 1 night in May 2024

6/10 Okay

Ian

Business traveller
Terrible menu, nowhere near enough staff, some of whom don't seem to speak English. Not enough tables for dinner, food is Terrible when it does show up. No care or apparent skill in the kitchen. I was served a chilli with raw kidney beans and fish and chips with raw chips. Avoid if you can
Stayed 3 nights in May 2024

6/10 Okay

Dr Bimal Roy

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

6/10 Okay

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
Excellent room. Only issue was the key card. Seemed to be an issue, was offered an upgrade. But I refused as I couldn’t be bother with the hassle of moving rooms
Stayed 3 nights in May 2024