2/10 Terrible
Elizabeth
14 Aug 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After our flights were canceled, we spent 3 hours getting a rental car. We checked into the hotel at 3 a.m. with 4 people in each room. Phone in room not working, was told they had no bedding for the pull out bed. Had to send someone down to make sure we got bedding. You can’t expect guests to sleep on a hotel mattress with no bedding, blankets, or pillows. Luckily he found some or he would have been going to the store to purchase some cause you can’t expect someone to sleep on that mattress. The king beds also were broken. One had a huge sag on the end where it felt like I was going to roll out of the bed. Then after getting to bed at 4 am, the guy at the front desk knocked on our door until we answered to ask if we were checking out that day! He knew we didn’t go to bed until late but knocked on our door. Would never stay here again! Customer service is very lacking. Please find somewhere better to stay.
Elizabeth
Stayed 1 night in Aug 2024