See all properties
Save

Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only

4.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only

5 outdoor pools, pool umbrellas, pool loungers
Exterior detail
Aerial view
Club Penthouse, 1 Bedroom, Ocean View (Caribbean Penthouse Club Level Room)
On the beach, white sand, sun-loungers, beach umbrellas

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • Parking included
    Parking included
  • 24/7 front desk
    24/7 front desk
  • Bar
    Bar
  • Housekeeping
    Housekeeping

Explore the area

Map
Pigeon Island Causeway, (PO Box GI 2247), Gros Islet
  • Pigeon Island National Landmark
    7 min walk
  • Saint Joseph the Worker Catholic Church
    3 min drive
  • Friday Night Street Party
    3 min drive
  • Castries (SLU-George F. L. Charles)
    28 min drive

Room options

View all photos for Honeymoon Room, 1 Bedroom, Pool View (Caribbean Honeymoon Walkout)

Honeymoon Room, 1 Bedroom, Pool View (Caribbean Honeymoon Walkout)

Honeymoon Room, 1 Bedroom, Pool View (Caribbean Honeymoon Walkout)

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room, 1 Bedroom, Ocean View (Caribbean Luxury Oceanview)

Luxury Room, 1 Bedroom, Ocean View (Caribbean Luxury Oceanview)

Luxury Room, 1 Bedroom, Ocean View (Caribbean Luxury Oceanview)

  • 31 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 Bedroom, Garden View (Lover's Lagoon Honeymoon Premium)

Minibar, in-room safe, individually furnished, blackout curtains

Premium Room, 1 Bedroom, Garden View (Lover's Lagoon Honeymoon Premium)

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 Bedroom, Partial Ocean View (Caribbean Tropical Premium)

Premium Room, 1 Bedroom, Partial Ocean View (Caribbean Tropical Premium)

Premium Room, 1 Bedroom, Partial Ocean View (Caribbean Tropical Premium)

  • 30 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom, Garden View (Caribbean Deluxe)

Deluxe Room, 1 Bedroom, Garden View (Caribbean Deluxe)

Deluxe Room, 1 Bedroom, Garden View (Caribbean Deluxe)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom, Garden View (Caribbean Walkout Deluxe)

Minibar, in-room safe, individually furnished, blackout curtains

Deluxe Room, 1 Bedroom, Garden View (Caribbean Walkout Deluxe)

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 Bedroom, Pool View (Swim Up Lover's Lagoon)

Club Room, 1 Bedroom, Pool View (Swim Up Lover's Lagoon)

Club Room, 1 Bedroom, Pool View (Swim Up Lover's Lagoon)

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Bedroom, Ocean View (Caribbean Butler Suite w/ Soaking Tub)

Room, 1 Bedroom, Ocean View (Caribbean Butler Suite w/ Soaking Tub)

Room, 1 Bedroom, Ocean View (Caribbean Butler Suite w/ Soaking Tub)

  • 51 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 Bedroom, Beach View (Caribbean Beachview Club Level)

Club Room, 1 Bedroom, Beach View (Caribbean Beachview Club Level)

Club Room, 1 Bedroom, Beach View (Caribbean Beachview Club Level)

  • 39 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Penthouse, 1 Bedroom, Beach View (Caribbean Penthouse Club Level Room)

Club Penthouse, 1 Bedroom, Beach View (Caribbean Penthouse Club Level Room)

Club Penthouse, 1 Bedroom, Beach View (Caribbean Penthouse Club Level Room)

  • 39 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 Bedroom, Garden View (Caribbean Beachview Club L. Walkout)

Minibar, in-room safe, individually furnished, blackout curtains

Club Room, 1 Bedroom, Garden View (Caribbean Beachview Club L. Walkout)

  • 31 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Penthouse, 1 Bedroom, Ocean View (Caribbean Penthouse Club Level Room)

Club Penthouse, 1 Bedroom, Ocean View (Caribbean Penthouse Club Level Room)

Club Penthouse, 1 Bedroom, Ocean View (Caribbean Penthouse Club Level Room)

  • 51 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 Bedroom, Partial Ocean View (Caribbean Honeymoon Club Level)

Minibar, in-room safe, individually furnished, blackout curtains

Club Room, 1 Bedroom, Partial Ocean View (Caribbean Honeymoon Club Level)

  • 31 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Caribbean Honeymoon Beachview Club Level

Caribbean Honeymoon Beachview Club Level

Caribbean Honeymoon Beachview Club Level

  • 39 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 1 Bedroom, Garden View (Grande Rondoval w/Private Pool Sanct.)

Luxury Suite, 1 Bedroom, Garden View (Grande Rondoval w/Private Pool Sanct.)

Luxury Suite, 1 Bedroom, Garden View (Grande Rondoval w/Private Pool Sanct.)

  • 51 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Terrace/patio
Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort
Pool
Breakfast included
All-inclusive
Spa
4.1 out of 5, Very good, (909)
The price is NZ$1,161
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort

About the area

Gros Islet

With a stay at Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only in Gros Islet (Cap Estate), you'll be steps from Windward Islands and 7 minutes by foot from Pigeon Island National Landmark. .This all-inclusive property is 1.1 mi (1.7 km) from Saint Joseph the Worker Catholic Church and 1.1 mi (1.8 km) from Friday Night Street Party.

What's nearby

  • Pigeon Island National Landmark - 7 min walk - 0.6 km
  • Friday Night Street Party - 3 min drive - 1.9 km
  • Rodney Bay Marina - 3 min drive - 2.8 km
  • Splash Island Water Park Saint Lucia - 7 min drive - 5.4 km
  • Reduit Beach - 15 min drive - 5.3 km

Getting around

  • Hewanorra Intl. Airport (UVF) - 103 min drive

Restaurants

  • ‪Gourmet Marché - ‬4 min drive
  • ‪Hunter Steakhouse - ‬4 min drive
  • ‪Gros Islet Street Party - ‬3 min drive
  • ‪Spinnakers Restaurant & Beach Bar - ‬7 min drive
  • ‪Aquarius Bar - ‬5 min drive

About this property

Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only

Adults-only beachfront property
Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only offers 311 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished. LED televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Gros Islet property provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor tennis courts and a 24-hour health club are featured at the property. 5 outdoor swimming pools are on site along with a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Red Lane Spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy.
Make yourself at home in one of the 311 individually furnished guestrooms, featuring refrigerators and LED televisions. Rooms have private furnished balconies or patios. Cable programming and iPod docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 5 outdoor swimming pools, a nightclub, and outdoor tennis courts. Additional amenities at this property include complimentary wireless internet access, concierge services, and an arcade/game room.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at Bayside Restaurant, one of the property's 12 restaurants, or stay in and take advantage of the room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 8 bars/lounges. A complimentary buffet breakfast is served daily from 7:30 AM to 11:00 AM.

Featured amenities include limo/town car service, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this property consist of a conference center and meeting rooms. A roundtrip airport shuttle is complimentary (available 24 hours).
A complimentary buffet breakfast is served each morning between 7:30 AM and 11:00 AM.
Bayside Restaurant - This poolside restaurant serves breakfast, lunch, and dinner.
Toscaninis - Overlooking the garden, this restaurant specializes in Italian cuisine and serves breakfast and dinner. Reservations are required. Open daily.
Josephines Creperie - Overlooking the ocean and pool, this restaurant serves lunch only. Open daily.
Olde London Pub - This restaurant specializes in British cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Open daily.
Mariners - Overlooking the ocean, this restaurant serves lunch only. Open daily.
Room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Scuba-diving excursions
Snorkeling
Water skiing
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball
Access to 9-hole golf course
Golf green fees
Transportation to golf course

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free 24-hour return airport shuttle
  • Airport shuttle at scheduled times
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7:30 AM–11:00 AM
  • 12 restaurants and 1 coffee shop/cafe
  • 8 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Room service available

Restaurants on site

  • Bayside Restaurant
  • Toscaninis
  • Josephines Creperie
  • Olde London Pub
  • Mariners

Things to do

  • 24-hour health club
  • 5 outdoor pools
  • 2 outdoor tennis courts
  • Access to nearby outdoor pool
  • Fitness classes
  • Arcade/games room
  • Billiards/pool table
  • Full-service spa
  • Kayaking
  • Nightclub
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Tennis
  • Volleyball
  • Waterskiing
  • Windsurfing

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf clubhouse
  • Golf clubs
  • Golf privileges (optional)
  • Golf pro shop
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • iPod dock
  • LED TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Fridge

More

  • Individually furnished
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
This property caters to couples, including same-sex couples.
This hotel is exclusively for adult couples.
Guests who book a room category with butler service included must contact this hotel in advance to provide their preferences.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Sandals Grande St. Lucian ALL INCLUSIVE Couples Only
Sandals Grande St. Lucian All Inclusive Couples Cap Estate
Sandals Grande St. Lucian All Inclusive Couples
Sandals Grande St. Lucian All Inclusive
Sandals Grande St. Lucian Spa Beach Resort All Inclusive

Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 170 out of 303 reviews" "
Rating 8 - Good. 79 out of 303 reviews" "
Rating 6 - Okay. 26 out of 303 reviews" "
Rating 4 - Poor. 15 out of 303 reviews" "
Rating 2 - Terrible. 13 out of 303 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Debbi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I thoroughly enjoyed our time at sandals grande where we celebrated our 35th wedding anniversary. The staff and property provided a pampered experience.
Stayed 6 nights in Aug 2024

10/10 Excellent

Eileen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was impeccable. Very clean and everyone was so helpful.
Stayed 6 nights in Jul 2024

6/10 Okay

sanda

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Rudeness and racism
Stayed 6 nights in Jul 2024

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too many guys walking up and down th n each trying to sell excursions. It's annoying. Our concierge person was wonderful.
Stayed 6 nights in Jul 2024

8/10 Good

Cecilia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed the location, beach, and the all inclusive convenience. Felt the food could have been better overall especially for the cost of staying here. Also, the solicitors at the beach shouldn’t be allowed to bother the guests, as they are also selling drugs. Made us feel very unsafe and uncomfortable. Even asked us to get food and drinks for them! Additionally, the shuttle driver back to the airport made several stops picking up wads of cash and picking up and dropping up little black bags. Unprofessional and unsafe!
Stayed 6 nights in Jul 2024

8/10 Good

Tatiyiana

Travelled with partner
Liked: Amenities, property conditions & facilities
Great!
Stayed 4 nights in Jul 2024

10/10 Excellent

Grace E

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff is incredible!!
Stayed 3 nights in Jul 2024

6/10 Okay

Betty B

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nightly entertainment was not good in comparison to other places i have stayed
Stayed 5 nights in Jun 2024

8/10 Good

Shimrit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

8/10 Good

Reginald, Pflugerville

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
We were forced to stay an extra 3 days due to the hurricane. I had to spend $500 a night extra for the stay which wasn’t our fault. Our flight was pushed back 4 days but had to spend another $1100 dollars to get out earlier than our rescheduled flight. Property was great but during the extra few days all the amenities were available and the food options were very limited. Hopefully Sandals Grand Lucia reaches out to me and offers me some kind of comps or compensation. booking number SGLR2l08K7
Stayed 5 nights in Jun 2024

10/10 Excellent

Terrence, SMYRNA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dry relaxing area for smokers
Stayed 6 nights in Jun 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

6/10 Okay

anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Nice but definitely overrated…a dinner buffet would be good
Stayed 5 nights in Jun 2024

6/10 Okay

ERIKA

Travelled with family
Liked: Staff & service
This hotel is not a 5 stars hotel. The rooms need to be remodeled and the attention to the cleaning needs to improved. The restaurant where you need a reservation are nice and food is food. The other restaurants food is ok but not great. If you want a drink in the pool area you need to go to the bar because there’s no waitress to bring you anything. Again not a 5 stars hotel. We have been in places where the service, food, cleanliness is great for less money.
Stayed 4 nights in May 2024

4/10 Poor

Rosario

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
When I checked in the room that I was given is not the room that I had paid for. Very disappointed the view was terrible. I called Expidia spoke to someone to see if they could contact hotel was put on hold for ever and then the call was dropped. The second day when and spoke with the staff to see if they could change me from room. They ended up switching me the 3rd day. It was just a terrible experience. Would I ever book Sandals again? Definitely NO.
Stayed 7 nights in May 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been to several Sandals Resorts. This one lived up to the same quality. The on site entertainment was great. The Liquor choices were premium if that is what you werr kooking for. Heineken and the local brand Piton were the beer choices, unless you went to the pub and you could get bottles of Stella. The rooms were nice and clean, and you were able to keep them cold. Lots of water activities were available. Overall a great time.
Stayed 5 nights in Apr 2024

10/10 Excellent

Dr. Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were welcoming and very personable. We enjoyed our week and look forward to visiting again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kenneth J

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly. Foot was average. Weather great. Golf staff lost one of my clubs- I left the bag overnight. A different club was in my cover. I took it up with the golf staff. So far the club was not found. I think I need reimbursement. It was an 6 month old calloway rougue 3 hybrid.
Stayed 4 nights in Mar 2024

2/10 Terrible

SEAN

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
What an overrated hotel chain the Sandals hotels are. You see those tv commercials and thinking, wow what a nice hotel….but it’s absolutely NOT what you see in the commercials. We stayed for a week in both Sandals in St.Lucia and Grenada. It was terrible services on both resorts. You can feel the staff are fed up with the tourists…In Sandals Grande in St.Lucia you could get drinks at the beach or pool, but NOT a bottle of water… You had to go all the way to reception at the hotel lobby to get water. And one day they were out of bottled water even at the reception… they were keep telling us to come back in 30 minutes for the water…..and when we start to questioning how could a hotel charging so much per night can be without any water…..the feeling we got from the people in front desk was like “it is what it is”…..after few hours waiting we approached the hotel manager at Sandals Grande in St.Lucia…nice person…he had to go to his office to get us bottled water (this story is not a joke…this really happened at very expensive hotel). As I mentioned in beginning, Sandals are overrated hotel, specially the one in St.Lucia….terrible service, rude staff, average hotel rooms. The hotel had 2 nicer restaurants, but you had to be lucky if you could dine there since you have to make reservations early in the morning and they gave whatever dinner time they had for yo…not so much choice you have. I have been in many all inclusive hotels…this was BAD experience.
Stayed 3 nights in Mar 2024

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Vacation without moving too much
Stayed 4 nights in Feb 2024

6/10 Okay

Samantha

Travelled with partner
Disliked: Staff & service, amenities
Pros: St. Lucia is a beautiful island. The resort grounds are nice and the views beautiful. Pigeon island was a convienent hike with great views. The food we ate was all delicious, especially the seafood. We did a great boat excursion to the tourist spots (not the one through the hotel). Cons: The amenities were lacking a bit for the price: there were no snacks available and no buffet after breakfast, so you had to take time for a sit down meal every time you wanted to eat. The staff was mostly very friendly, but all restaurants and bars seemed desperately understaffed. This resulted in long waits for service. Otherwise nothing “bad” to report, but just no special touches that we have come to expect when staying at an all inclusive resort, particularly at this price point.
Stayed 7 nights in Feb 2024

2/10 Terrible

Cammy

Disliked: Staff & service, property conditions & facilities
The bed bugs.
Stayed 8 nights in Jan 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice location/excellent service
The manager Zidan went above and beyond to make our stay as comfortable and easy as possible. We got a $250 voucher due to a problem with our original room but we were upgraded for the first night and Zidan made the transition to our next room seemless. We enjoyed spa treatments with the voucher and thoroughly enjoyed the new years festivities. They do an excellent job there!
Stayed 3 nights in Dec 2023

6/10 Okay

Morgan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We got married here this past week and the wedding itself was an absolute dream. The wedding team was great. Lynn, our wedding planner, made us feel special every step of the way. The photographers/videographer were also great and took amazing pictures. The beach is beautiful. The activities were great. We did kayaking and paddle boarding. Also took some excursions and went snorkeling and zip lining. One thing that made our stay not enjoyable was the customer service at the front desk. They are an absolute pain to work with and you have to expect to be up there for at least 30 minutes because after every question, they go into the back room for 10 minutes. I would think that the people working the front desk would have an answer to a lot of stuff, but not them. I felt they were the least knowledgeable people I encountered at the resort. I wanted to upgrade our room. They wasted 2 hours of our time to tell us we couldn’t use the credit I had towards a room upgrade because I didn’t use it before I got there. You also were unable to get ahold of anyone from the phone in your room. We needed more body wash and we were unable to call housekeeping. After talking to 3 different people, 6 hours later we received the body wash. I would be extremely hesitant to ever stay at a Sandals Resort ever again. You don’t even get room service or robes in a luxury room. There are much better all inclusive resorts that are actually all inclusive.
Stayed 8 nights in Dec 2023