6/10 Okay
Sophie
16 Sept 2024
Disliked: Staff & service
Defensive staff and outdated hotel
Hotel itself was okay, nothing amazing and the hotel is quite dated. Good amount of parking. First night was fine until 8am the following morning when scaffolding was being installed outside below our room. So incredibly nosy and not just the nose from the actual materials but from the workers. Had to call reception to ask them to tell the workers to keep it down as this had been going on for a hour on a Saturday morning. Spoke to reception to ask why we want informed scaffolding would be installed this early in the morning as they obviously knew, were met with many excuses and defensiveness from the front of house manager on duty at that time, named Swapnil Ramchandra was quite defensive and it wasn’t needed, when all they needed to do was apologise if they didn’t know the answer and find a solution which was to move us to the other side of the property were there was no scaffolding at all. The rest of the stay was okay after this but not happy with how defensive this staff member became when we asked them the simple question of why they didn’t let us know about the scaffolding upon check in. My husband expressed his frustration with their reaction and lack of communication amongst their them and then we were eventually moved to a different room.
Sophie
Stayed 3 nights in Aug 2024