We recently rented a family room and wanted to provide some feedback that could help enhance the guest experience. The purpose of our stay was to accommodate five people, but upon arrival, we noticed a few details that could be improved to ensure a smoother check-in and stay.
To begin, the room was missing some key amenities. We found only two bath towels provided, which was not sufficient for our group. Similarly, the shower's dispenser was nearly empty of shampoo and completely out of conditioner. We also noted that the shower was missing a curtain, and the fold-out sofa bed did not have any sheets prepared for use. These are all quick fixes that would make a big difference for future guests.
Additionally, we had a non-functioning coffee machine in our room. We made a special trip to the front desk to report the issue and were told a replacement would be sent to the room, but unfortunately, it never arrived. This led to us needing to make several separate trips to the front desk to resolve these issues. On one occasion, the front desk seemed to be unattended, which made it difficult to get assistance. Improving communication and ensuring staff are available would be a great way to streamline the service experience.
While the overall stay was adequate, addressing these specific points would significantly enhance a guest's comfort and convenience. We believe these are opportunities for the hotel to make small adjustments that lead to a much more positive experience.