specifically booked a room with a balcony. Called days prior to confirm reservation, check in time and room with a balcony and asked to have a room over the landing. Was told no guarantee w balcony over landing. Sent text making sure balcony and asked for over the landing. Checked in told had to wait room wasn’t ready, front desk person than acted like she didn’t know who we were. Asked her if room had a balcony over the landing and she said it had a balcony but not over the landing. When I told her I requested it she said they were full. Room was dirty, there was hair all over the floors, big clumps of hair and the Air conditioner was froze up, we talked to same front desk person who put us in a room with a enclosed balcony area over part of the roof. The room was dirty, no hand soap, tv remote didn’t work and the room next door was smoking weed all night. During the night that air conditioner also froze up. Next morning maintenance guy said ac unit was froze up and we needed to move rooms and said there was plenty of rooms open. Different front desk staff, got us into a very nice, newer, cleaner room with a balcony over the landing. Valet guys are great help and go out if their way to assist.