10/10 Excellent
Andrew
22 Oct 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff were just lovely. Charming, very competent. always obliging. The decor, atmosphere and sense of space were inviting, and the room was excellent. The right kind of supplies, and almost everything functioned smoothly. I particuarly appreciated the hotel's generosity. Bottled water, biscuits, hot chocolate free and replenished every day. Not often true of hotels of this calibre.
Alas, the same can't be said of the breakfast, though the problem I'd guess is not lack of generosity but lack of awareness of what others do. The cooked breakfast was excellent, and the range of options, if modest, ok. But the supplementary options were rather pitiful. Croissants with butter...but no choice of meats and cheeses; jams and preserves available, I gathered from a member of staff, but not on display. No little cakes and delicacies. No replenishment of the fruit salad once guests had nicked all the usual favourite fruits. Unworthy of a 4-star hotel.
The other thing that bothered me was noise in my room. On my first night, two little boxes behind the curtain kept on giving out strange noises. Another night, admittedly a night of big winds, post-storm, there was an irritating screeching noise coming from outside the room which was very disturbing. I contacted a young woman on the desk, who did her very best to locate the noise, but to no avail. Not her job. Surely the hotel should employ a workperson to fix such things; or have access to a local who can?
Andrew
Stayed 4 nights in Oct 2024
