2/10 Terrible
Heidi
Travelled with family
20 Aug 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible!!! Don’t Stay Here!!!
Booked 2 rooms for our family vacation and it was horrible! At check in we was hit with a $200 deposit that we was told would be returned at check out, fine! We aren’t the type of people to destroy things. We get to our room and ours had a hole in wall, misc dirt and debris on the carpet, bathroom floor was just as dirty, walls looked like they hadn’t been washed in a year, dirty microwave and mirror, and the sheets was dingy. Room #2 cleanliness was the same. Only the lamp was hanging off the wall, and the lamps between the bed didn’t work either. Neither room had a landline (we have cell but some might not), no cups or ice bucket, and the bathroom only had 1 towel and 1 washcloth. We had 4 people in one room and 3 in the other. The worst part about it was the extreme smell of marijuana that was coming into our rooms. It was instant headache, and made the kids sick! The hallway was as if it was filled with people smoking it. To each there own but it’s not something we do and don’t want our children and grandchild exposed to it!! If we would have physically been able to sleep in the Jeep or on the motorcycle we wouldn’t have stayed in the rooms! Our family ranged in age from infant to elderly so we was limited on what we could do. Obviously we complained and was told they would look into the situation when they did their review of the room. At check out we was told it would be 2-3 days before deposit would be released back to us due to bank. We had it before we left lot!!
Heidi
Stayed 1 night in Aug 2024