At first it was a frustrating checkin, because I knew I booked 3 rooms, and they said I had only 2. I had two bookings, and 2 confirmation numbers. They basically was telling me too bad, because I used a 3rd party (Hotels.com), and there were no rooms, but we had to pay $28.00 a piece for two rollaways. The lady wouldn’t even look at my booking on the phone, took my photo I’d, and our friends the Schaefer’s I’d. There was nothing else to do, and I was immediately blaming hotels.com, and typing to the chat agent, which by the way was no help. We went to our two rooms, then went to dinner. While at dinner, the lady that had checked us in, wish I would have gotten her name, called me, and said they figured out the mix-up, and the other booking was booked under the name Schaefer, which, Mr. Schaefer had given them his ID, at the beginning. She said to stop back by the hotel, pick up the room key, for the third room, and we will be refunded the rollaway charge. Long story, but the checkin lady took notice of my distress, and didn’t just forget about us, and figured everything out. I told her thanks for being such a caring detective.