4/10 Poor
Tamara
Travelled with family
2 Jan 2025
Liked: Staff & service
Disliked: Cleanliness
This is probably the worst Hilton I’ve ever stayed at. If I had to sum it up in one word, it would be *dirty*—especially the common areas. The hotel is divided into two sections: the regular side and the luxury side. The “regular” side is outdated, smelled like weed, had beer bottles all over the hallways, was poorly maintained, and the rooms desperately need updating.
The front desk service was average, but I will say the restaurant staff and maintenance team were very friendly. Unfortunately, our experience took a turn for the worse when our car was damaged in valet parking. The manager's dismissive attitude made it clear she didn’t see it as her responsibility, which was extremely frustrating.
After this experience, I don’t think I’ll be staying at Hilton hotels again.
Tamara
Stayed 3 nights in Dec 2024