2/10 Terrible
Ellie
Travelled with partner
19 Aug 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I wish I had listened to the reviews more. We stayed here for a few nights whilst visiting Jersey for the first time just wanting a clean and comfortable place to stay. To say the hotel was not up to standard would be an understatement. Upon arrival at the hotel, we waited a while to be seen (even though we arrived at check in time) and during the stay we hardly saw the owner however expressed our disappointment when we did see her. We informed her that the shower had no water pressure and that the shower was literally falling apart and masking tape had been used in an attempt to fix it. We also shared our worries of their being a hole in the floor which your foot sunk into (we were on the top floor so we were quite concerned) and that breakfast was not an enjoyable experience. This was unfortunately met with an unbothered attitude, lack of apology and excuses beyond our control, she made no attempt to look at the safety of the floor in the room or reimburse any money. At breakfast time, one small toaster was shared between many guests which made wait times long and the selection was disappointing, we ended up having breakfast out the following day. This was certainly not an inexpensive place to stay therefore we will be contacting the property with a request to be refunded at least a portion of the money we paid. Overall, the location of the hotel was good being close to beach and bus stops, the room was clean but would not recommend this to anyone and would not go again.
Ellie
Stayed 3 nights in Aug 2024