The room was not fully clean, there was still leftover food pieces/crumbs on the desk sitting area. Our room was "non smoking" but whoever had been in there before was very obviously smoking in the bathroom. Bathroom floor had hair and small garbage debris. I laid out a few of the extra towels on the floor to walk on. Shower nozzle was broken and only allowed for cold, tepid or scalding hot water, after 15 minutes of it heating up. The restrooms downstairs in the casino smell like urine before you even get inside and then many of the stalls are "out of order" and the sinks don't work and the soap is empty. On our 2nd day, the room was never cleaned or restocked with clean towels. I called the front desk, let them know and was told the issue would be taken care of and we left again. A few hours later we returned, but still no service to the room or clean towels. We had to take showers and use the small hand towels to dry off. Called front desk again but it continously rang and no one picked up. Went to the front desk and let the person working there know I just wanted clean towels now. We weren't going to be in the room for a few hours, so they were going to put the towels inside our bathroom. Went back upstairs around 10pm that night and a garbage bag was sitting in front of the door with towels. Hopefully no one messed with them.
Definitely don't recommend staying there, it was dirty, broken and most of the staff was not helpful.