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DoubleTree by Hilton Stoke on Trent

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for DoubleTree by Hilton Stoke on Trent

Bar (on property)
Indoor pool, open 6:30 AM to 8:00 PM, pool loungers
Exterior
Lobby
Exterior

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Breakfast available
  • Pool
  • Bar
    Bar
  • Parking available
    Parking available
  • 24/7 front desk
    24/7 front desk
  • Room service
    Room service

Explore the area

Map
Etruria Hall Festival Way, Stoke-on-Trent, England, ST1 5BQ
  • Waterworld
    2 min walk
  • The Potteries Museum and Art Gallery
    17 min walk
  • Regent Theatre
    18 min walk
  • Manchester (MAN)
    44 min drive

Room options

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

  • 9 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

  • 9 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 Queen Bed with Sofa bed

Deluxe Room, 1 Queen Bed with Sofa bed

Deluxe Room, 1 Queen Bed with Sofa bed

  • 9 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

  • 9 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

  • 9 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

  • 9 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed with Sofa bed

Family Room, 1 King Bed with Sofa bed

Family Room, 1 King Bed with Sofa bed

  • 9 sq m
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

  • 9 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Hilton Garden Inn Stoke on Trent
Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.4 out of 5, Excellent, (448)
The price is NZ$210
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Hilton Garden Inn Stoke on Trent

About the area

Stoke-on-Trent

With a stay at DoubleTree by Hilton Stoke on Trent in Stoke-on-Trent, you'll be steps from Waterworld and a 2-minute drive from The Potteries Museum and Art Gallery. .This hotel is 14 mi (22.5 km) from Peak District National Park and 1.1 mi (1.7 km) from Regent Theatre.

What's nearby

  • Waterworld - 2 min walk - 0.2 km
  • The Potteries Museum and Art Gallery - 17 min walk - 1.4 km
  • Regent Theatre - 18 min walk - 1.6 km
  • Victoria Hall - 3 min drive - 1.9 km
  • Staffordshire University - 3 min drive - 2.6 km

Getting around

  • Stoke-On-Trent Station - 7 min drive
  • Manchester Airport (MAN) - 44 min drive

Restaurants

  • ‪Brindley Farm - Dining & Carvery - ‬10 min walk
  • ‪M&S Café - ‬4 min drive
  • ‪Nando's - ‬8 min walk
  • ‪Toby Carvery - ‬6 min walk
  • ‪Burger King - ‬11 min walk

About this property

DoubleTree by Hilton Stoke on Trent

Hotel in Stoke-on-Trent with a sauna and a 24-hour front desk
DoubleTree by Hilton Stoke on Trent offers 147 accommodations with safes and coffee/tea makers. LCD televisions come with digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Stoke-on-Trent hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a sauna.
Stay in one of 147 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Enjoy recreational amenities such as an indoor pool and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
DoubleTree by Hilton Stoke on Trent has a restaurant on site.
Late night fare is available from 24-hour room service.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 5.00 per day)
  • Motorhome/coach/lorry parking (subject to charges) on site
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends: GBP 15.00-16.95 for adults and GBP 8.00-9 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Vegetable garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Lift
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • TV/satellite channels
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for GBP 15.0 per day

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 15.00 to 16.95 for adults, and GBP 8.00 to 9 for children
  • Self parking fee: GBP 5.00 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system

We should mention

Pool access available from 6:30 AM to 8:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western Plus Stoke-on-Trent Moat House Hotel
Best Western Plus Hanley Moat House Hotel
Best Western Plus Stoke-on-Trent Moat House
Best Western Plus Stoke-on-Trent Hanley Moat House
Best Western Plus Hanley Moat House
Best Western Plus Stoke on Trent City Centre Moat House
Best Western Plus Stoke on Trent Moat House
Best Western Plus Hanley Moat House Hotel
Best Western Plus Stoke-on-Trent Hanley Moat House
Best Western Plus Hanley Moat House
Hotel Best Western Plus Stoke-on-Trent Hanley Moat House Hotel
Best Western Plus Stoke on Trent Hanley Moat House Hotel
Best Western Plus Stoke on Trent Moat House
Best Western Plus Stoke on Trent City Centre Moat House
Best Plus Hanley Moat House
DoubleTree by Hilton Stoke on Trent Hotel
DoubleTree by Hilton Stoke on Trent Stoke-on-Trent
DoubleTree by Hilton Stoke on Trent Hotel Stoke-on-Trent
Best Western Plus Stoke on Trent Hanley Moat House Hotel

DoubleTree by Hilton Stoke on Trent Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 512 out of 1002 reviews" "
Rating 8 - Good. 306 out of 1002 reviews" "
Rating 6 - Okay. 104 out of 1002 reviews" "
Rating 4 - Poor. 46 out of 1002 reviews" "
Rating 2 - Terrible. 34 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Cygnet

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel but food experience mixed
The room was nice though the lack of air con was disappointing. The food was quite hit and miss. What I wanted to order was unavailable when ordering three small plates. When I got the nachos there was no sour cream on them so I asked for this and they said they did not have any! Breakfast was not topped up in a timely way so a bit of a scramble when food came out! Otherwise a nice hotel and staff
Stayed 2 nights in Aug 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel
This is the 2nd time we have stayed at this hotel. We stayed for 2 nights on the AltonTowers trip in 2023. We was so amazed with the service we booked again for the 2024 trip. Again the service is fantastic, the staff are so friendly and will almost do anything for you to make your stay more enjoyable. The swimming pool great to relax in after using the Steam Room / Sauna. This just adds more to your stay. We have yet to try the gym as the sauna zapped me of energy. Maybe next time The Breakfast was great, however dont think my body thanked me for it. Extra bacon and sausages just cant say no The Restaurant was agin fantastic with a great selection of food. This along with a nice cold refreshing pint of local ale hits the spot perfectly. The Room was great X2 Queen Beds for myself and Daughters. The Beds are so comfortable and both my Daughters didnt want to get up. The Bathroom lovely and high water pressure makes you feeling great after a hot shower. The Hotel is placed nicly next to WaterWorld and if you have a family higly recommend this place. Its great fun and once your done back to the Hotel and sample them Ale again. Myself and Daughters cant find a fault with this place and highly recommend if your doing the AltonTowers or any trip for a stay over... you will be happy you did. A massive thanks to the Staff you all deserve a pat on the back. 2025 will book this again maybe longer stay this time.
Stayed 2 nights in Aug 2024

6/10 Okay

Saikhul

Travelled with family
Disliked: Room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Yiu Kuen, London

Liked: Cleanliness, staff & service, property conditions & facilities
Warm cookie on arrival
Stayed 1 night in Aug 2024

8/10 Good

Elinor

Travelled with family
Liked: Property conditions & facilities, room comfort
Family of five (2 teens, 1 10 year old). Good space but sofa beds not comfy and very creaky! Room was mostly clean but there was some rubbish and big lumps of dust/dirt next to one of the beds. We checked in late so I brought it to their attention the next day and nothing had changed by the time we got back that evening. Very disappointing. Lovely pool. Fantastic breakfast. Really lovely bar space for the evening and a great feel. Overall a good stay.
Stayed 2 nights in Aug 2024

8/10 Good

Arun

Stayed 1 night in Aug 2024

10/10 Excellent

C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend, will stay again in future
Room was spotless, reception staff were extremely helpful and breakfast was very tasty!
Stayed 1 night in Aug 2024

10/10 Excellent

Kirsty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Ieuan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ieuan Macey 5/5 10 hours ago on Google Had a cracking overnight stay with my 2 sons ahead of a day trip to Waterworld, we had a lovely stay! Staff and service were great, rooms great, atmosphere and cleanliness were brilliant, pool was a lovely bonus, we had a tasty evening meal and delicious breakfast too so would definitely come back 👍
Stayed 1 night in Aug 2024

10/10 Excellent

Kevin

Stayed 1 night in Aug 2024

10/10 Excellent

john

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Srinivasulu

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Best facilities and very friendly staff
Stayed 1 night in Aug 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property Great staff and facilities Restaurant and nice bar on site Easy access to shops and recreational activities
Stayed 9 nights in Jul 2024

2/10 Terrible

Martin

Business traveller
Stayed 1 night in Aug 2024

10/10 Excellent

Michael Alexander Suarez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 3 nights in Aug 2024

8/10 Good

Kirsty, Basingstoke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all very friendly. My room was spacious and clean.
Stayed 1 night in Aug 2024

10/10 Excellent

Scott

Travelled with family
Amazing hotel
Stayed 2 nights in Aug 2024

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Family friendly
It was excellent for my family of nine
Stayed 2 nights in Aug 2024

10/10 Excellent

Chris

Stayed 1 night in Jul 2024

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2024

4/10 Poor

Matthew

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Shocking service
We requested 2 cots and phoned up to confirm and was moved to a cheaper room because 2 cots wouldn’t fit in our room we had booked. Even though I was told they was the same size rooms but a sofa bed instead of a queen bed. It was all confirmed so after a long day travelling and 2 tired young children we showed up and went to the room to find no cots. I went straight to reception who told me due to the large wedding they had run out of cots and that somebody should have phoned me up. I told them I had rang up to to confirm everything and even been moved rooms. The lady said she would have to go argos and get some. But wouldn’t take long less then 30 mins . Bear in mind it was already 18:45 but all good it was being resolved we could get kids ready for bed and then straight to bed. 30mins has gone I go down to reception the lady is still there. I didn’t say anything in case someone else had gone out. I went back down 25 mins later she was telling someone she had to go out. Another 25 mins later she knocked on our door with cots from another hotel telling us that the shop was shut. By this point the children was over tired and 1 wouldn’t stop crying. It took us another hour to get them both to sleep. Terrible experience. To top it off the hotel has no aircon just 2 very cheap and unpowerful fans in the room meaning it was 27degrees in the room Needless to say for the cost and a Hilton chain of hotels it was all a joke and a premier inn would have been nicer and cheaper
Stayed 2 nights in Aug 2024

6/10 Okay

Graeme

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overpriced
Team was welcoming and professional. Fold out bed was really not comfortable. And the standard bed was ok but nothing amazing. The pillows although looking nice and big, just deflating when your head made contact and offered absolutely no support. At the restaurant for dinner, the team once again really welcoming. My daughter is dairy free and had loads of choice in the kid menu. I am gluten free and again lot of choice. Food was ok, but that is it, not nice, just ok, which made it feel quite overpriced. The server also kept getting confused on who was gluten free, and although we corrected him a couple of time, he still brought my husband a gluten free burger and then explained it was to avoid 'cross contamination' but my daughter's burger was a normal bun, so that was just a bad excuse to not own up to the mistake made. The leisure pool was big enough for the toddler to play in but not big enough to swim, you also have to book a slot. Breakfast was good, just really busy but they had a wedding the previous night so that would explain it.
Stayed 1 night in Aug 2024

8/10 Good

Joanne

Stayed 1 night in Aug 2024

10/10 Excellent

Dianne

Stayed 1 night in Aug 2024