2/10 Terrible
David
Travelled with partner
26 Aug 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so disgusting, pubic hairs in the sheets, the awful smell, the toilet would not flush and the TV did not work. Manager came to the room with a plunger and began plunging the toilet (which we hadn’t used yet) while we stood watching in horror! We were given a second room which had pubic hairs in the bed sheets again, smelled bad, the toilet barely flushed(definitely wouldn’t have handled a bowel movement) and the tv did not work, concierge brought us to a third room and yes, same issues as the previous 2. We asked for our money back as they already charged my credit card for 2 nights plus a $200 security deposit and was told I had to go through Expedia for the refund. I’ve tried for 3 days through Expedia and was told the hotel would not agree to a refund! EVEN MY SECURITY DEPOSIT WAS KEPT! and I didn’t even stay there!!! I spent $989.65 between two different hotels in two different cities to attend a family members funeral, plus the $600 charged by unQuality Inn. I am so upset and disgusted by both the Quality Inn Woodstock and Expedia and highly recommend anyone thinking of using either of these companies to seriously think twice!
David
Stayed 2 nights in Aug 2024