10/10 Excellent
CLIVE
Travelled with partner
4 Oct 2024
Liked: Cleanliness, amenities, property conditions & facilities
We had waited 40 years to return to Athol Palace Hotel. Reception was friendly and informative. The grounds are amazing and the map provided allows for easy navigation. The pitch n putt definitely neededa mow. Paige in The Stags Head, bar and restaurant, was wonderful. Always engaging well with diners. Laura in the main restaurant for breakfast was friendly and helpful. The meals were excellent.
As for the other staff we found them quite rude at times, which put a real dampener on our trip as customer service is important to us when travelling. We were often ignored and not made feel welcome. Don't ask for a bathrobe to go to the day spa. After asking reception 3 times with no receipt of robes, we made our way to the spa and pool. Lovely facility but the staff there were quite rude when I asked if I could get robes. After nearly 3 hrs waiting including our swim n spa our robes had been delivered to our room. Too late. All reception had to say was that they were really short on housekeeping stafff and it could be sometime before they would arrive instead of telling us 3 times that they would be sent up straight away. I know it might seem petty, but we had had a huge drive and wanted to relax at the spa and have a snooze before going to dinner. Customer service certainly needs to be addressed to enhance the beauty of this magical hotel.
CLIVE
Stayed 2 nights in Oct 2024