Check in was OK, but when got to room there was no balcony, so changed rooms to one with balcony which was half the size and dirty.. no porter's so after a 4 hour drive from Jakarta had to take my bags to room then after changing rooms had to lift a 30kg bag up two flights of stairs not good with back injury as no lift , staff are totally inexperienced and rude.
Had issues with room safe daily and have to wait for staff to come from off site to fix daily,
Room was dirty even after cleaning.
Asked for two spoons one night for us to eat food in the end had to throw food away and still waiting for the spoons.
Breakfast staff also not welcoming and inexperienced.
Only the security staff pleasant and friendly.
Will not stay here again as will be a frequent visitor to Sukabumi..
On checking out had to wait ten minutes for housekeeping to confirm we hadn't done any damage, bit of an insult considering the room was old, dirty and smelly.
Tried uploading photos but will not open the window to do so..