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Doubletree By Hilton Surabaya

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Doubletree By Hilton Surabaya

Exterior
Executive lounge
Outdoor pool
Deluxe Room, 1 King Bed
Presidential Suite, 1 King Bed | Bathroom

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Parking available
    Parking available
  • Parking included
    Parking included
  • Housekeeping
    Housekeeping

Explore the area

Map
Jl Tunjungan 12 East Java, Surabaya, 60275
  • BG Junction
    8 min walk
  • Tunjungan Plaza
    10 min walk
  • Grand City Surabaya
    4 min drive
  • Surabaya (SUB-Juanda)
    44 min drive

Room options

View all photos for Guest Room, 2 Twin Beds

City view

Guest Room, 2 Twin Beds

  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 2 Single Beds

City view

Executive Room, 2 Single Beds

  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Guest Room, 1 King Bed

City view

Guest Room, 1 King Bed

  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Select Comfort beds, minibar, in-room safe, individually furnished

Executive Room, 1 King Bed

  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Corner Suite, 1 King Bed

Corner Suite, 1 King Bed | City view

Corner Suite, 1 King Bed

  • 90 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

  • 53 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

  • 59 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed

Premium Suite, 1 King Bed | City view

Premium Suite, 1 King Bed

  • 65 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

  • 138 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Loft Suite, 1 King Bed

Loft Suite, 1 King Bed

Loft Suite, 1 King Bed

  • 102 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Guest Room, 1 King Bed, Accessible

City view

Guest Room, 1 King Bed, Accessible

  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior
Four Points by Sheraton Surabaya, Tunjungan Plaza
Pool
Kids pool
Parking included
Free WiFi
4.7 out of 5, Exceptional, (263)
The price is NZ$189
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Four Points by Sheraton Surabaya, Tunjungan Plaza

About the area

Surabaya

With a stay at Doubletree By Hilton Surabaya, you'll be centrally located in Surabaya, a 1-minute drive from Tunjungan Plaza and 12 minutes from Pakuwon Mall. .This family-friendly hotel is 0.7 mi (1.1 km) from Grahadi and 0.8 mi (1.2 km) from Joko Dolog Statue.

What's nearby

  • Tunjungan Plaza - 10 min walk - 0.9 km
  • Surabaya Plaza Shopping Mall - 2 min drive - 2.3 km
  • Submarine Monument - 3 min drive - 2.8 km
  • Grand City Surabaya - 4 min drive - 3.1 km
  • Surabaya Zoo - 7 min drive - 5.9 km

Getting around

  • Margorejo Station - 7 min drive
  • Surabaya Pasar Turi Station - 19 min walk
  • Surabaya (SUB-Juanda) - 44 min drive

Restaurants

  • ‪Rawon Setan - ‬5 min walk
  • ‪Toko Kopi Padma - ‬4 min walk
  • ‪Locaahands - ‬4 min walk
  • ‪Thirthy Three Coffee Bar - ‬3 min walk
  • ‪Pecel Ambulance - ‬7 min walk

About this property

Doubletree By Hilton Surabaya

Luxury hotel connected to the convention center in Genteng with free parking
Doubletree By Hilton Surabaya offers 310 air-conditioned accommodations with MP3 docking stations and minibars. Each accommodation is individually furnished. Beds feature Select Comfort mattresses. 43-inch Smart televisions come with premium cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include laptop-compatible safes and complimentary newspapers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 310 individually furnished guestrooms, featuring MP3 docking stations and Smart televisions. Your room comes with a Select Comfort bed. Cable programming provides entertainment, and wired and wireless internet access is available for a surcharge. Bathrooms have complimentary toiletries and hair dryers.
Don't miss out on the many recreational opportunities, including a 24-hour health club, an outdoor pool, and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room. Guests can get around on the complimentary shuttle, which operates within 3 kilometers.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. This hotel has 16 meeting rooms available for events. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
A hosted evening meal is available for a surcharge on weekends (reservations required).
The Koffee Deli & More - Onsite lobby lounge.
Cloud 22 Rooftop Bar - This rooftop bar specializes in international cuisine and serves light fare only. Happy hour is offered. Open select days.
Makan Kitchen - This buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Languages

Chinese (Mandarin), English, Indonesian

Property amenities

Internet

  • Available in all rooms: WiFi (IDR 150000 per 24-hour period), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured self-parking on site
  • Secured valet parking on site (IDR 50000 per day)
  • Wheelchair-accessible parking and van parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request
  • Free local area shuttle up to 3 kilometres
  • 24-hour return train station shuttle (surcharge)
  • Train station shuttle on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: IDR 250000 for adults and IDR 125000 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area
  • Hosted evening meal available at weekends for a fee of IDR 350000

Restaurants on site

  • The Koffee Deli & More
  • Cloud 22 Rooftop Bar
  • Makan Kitchen

Things to do

  • 24-hour fitness centre
  • Arcade/games room
  • Bike rentals
  • Children's pool
  • Outdoor pool
  • Playground

Family friendly

  • Arcade/games room
  • Children's games
  • Children's pool
  • Children's toys
  • Free area shuttle
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms - 16

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Braille signage
  • No lift (single-level property)
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • Renovated entire property – January 2021
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Rollaway/extra beds (surcharge)
  • Select comfort bed

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 43-inch smart TV
  • TV channels
  • MP3 dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters/chargers
  • Free newspapers
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 544500 per night
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 250000 for adults and IDR 125000 for children
  • Fee for in-room wireless internet: IDR 150000 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: IDR 150000 per 24-hour period (rates may vary)
  • Airport shuttle fee: IDR 450000 per vehicle (one-way, maximum occupancy 4)
  • Secured valet parking fee: IDR 50000 per day
  • Rollaway bed fee: IDR 544500 per night
  • Hosted evening meal: IDR 350000

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
Pool access available from 6:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property

Property is also known as

Doubletree By Hilton Surabaya Hotel
Doubletree By Hilton Surabaya Surabaya
Doubletree By Hilton Surabaya Hotel Surabaya

Doubletree By Hilton Surabaya Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 59 out of 72 reviews" "
Rating 8 - Good. 9 out of 72 reviews" "
Rating 6 - Okay. 0 out of 72 reviews" "
Rating 4 - Poor. 2 out of 72 reviews" "
Rating 2 - Terrible. 2 out of 72 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Sianto

Liked: Cleanliness, staff & service, property conditions & facilities
good location
Stayed 3 nights in Aug 2024

10/10 Excellent

Peng Eng Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attentive team, comfortable, contemporary spaces
Comfortable room and club lounge. Warm and welcoming team. Thank you Verina and Asrori at the lounge, and Reza at Makan. Your attentiveness made all the difference.
Stayed 4 nights in Jul 2024

8/10 Good

Adele

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel room clean and comfortable. Hotel staff helpful. We were not there long enough to use the facilities but there appeared to be a pool & gym, roof top bar, coffee shop and resturaunt.
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing. Much better than Doubletree properties that we stayed before in US. The staff were friendly and helpful and knows us by name.
Stayed 2 nights in Jun 2024

10/10 Excellent

Badai

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 3 nights in Apr 2024

10/10 Excellent

TECH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2024

10/10 Excellent

Daniel

Stayed 3 nights in Mar 2024

10/10 Excellent

Rosa Lina Mega Winda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Each staff was very welcoming and polite. The hotel service was very pleasant.
Stayed 2 nights in Mar 2024

10/10 Excellent

Peng Eng Peter

Stayed 1 night in Mar 2024

10/10 Excellent

Hiroshi

Stayed 1 night in Mar 2024

10/10 Excellent

Eugene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 4 nights in Feb 2024

10/10 Excellent

Man Ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

CHENGSI

Stayed 1 night in Feb 2024

10/10 Excellent

Chong Yuen

Travelled with family
Liked: Cleanliness, staff & service
The staffs at the 1st floor restaurant are friendly and attentive. Vegetarian can request for vegetarian breakfast
Stayed 2 nights in Jan 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Good place and the bed are wonderful
Stayed 2 nights in Jan 2024

8/10 Good

Peng Eng Peter

Travelled with family
Liked: Staff & service, room comfort
An impressive team at the Doubletree Surabaya
The team at the hotel is excellent, and do an excellent job in ensuring guests have a great experience. I am very grateful to everyone. The condition of the rooms is another matter. I was assigned to one room which had a really bad smell and requested a room change. The club lounge manager came up to the room herself to understand my problem and resolved it nicely for me by finding another room that did not have that smell (in fact I was welcomed by a nice fresh scent). Although the hotel is just a few years old, both rooms had doors and cabinets with splintered or cracked edges, and a bathroom amenities box that had been varnished with a material that was badly flaking. Which was a shame. But again, the staff really made the difference.
Stayed 1 night in Jan 2024

8/10 Good

keng chi

Stayed 2 nights in Dec 2023

10/10 Excellent

Boo Chua

Stayed 2 nights in Nov 2023

2/10 Terrible

namyoung

Stayed 2 nights in Oct 2023

4/10 Poor

KIT YIN

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
not recommend
Stayed 2 nights in Oct 2023

10/10 Excellent

Ginna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, and located right in the heart of the city.
Stayed 2 nights in Aug 2023

10/10 Excellent

Azlina

Stayed 2 nights in Aug 2023