This is basically holiday apartments, rather than a Hotel. The location is convenient in the historic heart of the city (although driving/parking would be a nightmare), but the rooms are scattered around a fairly unappealing modern block with a particularly creaky lift giving access to the tine Reception on the 3rd floor.
We had booked and paid for a Deluxe double room with balcony for 4 nights, but on arrival were told that no such rooms were available, which the Manager blamed on Expedia not passing on our request and payment. Our standard room was very basic, with a dreadful view of a grimy interior courtyard with a barred window opposite.
The included breakfast was also basic with an unreliable coffee machine, but acceptable. A machine dispensing water, soft drinks and beers (2 Euros) is also available.
In summary, "Maison Ortigia" scores on location, but little else, and its failure to honour our Deluxe room booking is now the subject of a formal complaint.