2/10 Terrible
trent u.
24 Jul 2018
The pictures do not match reality!
The company that runs this apartment has two units in this building. One is on the top floor and the other is on the floor beneath it. The company shows pictures of the view from the top floor and some pictures of the top floor unit to make the place appear to be more than it is. Additionally, when we arrived they asked me to pay the cleaning fee and city tax. I had prepaid, as I do with all vrbo properties, so I found this unusual. I said put it on my credit card. A couple days later when I pointed out to them the issues with the pictures, the strange charges upon arrival, the lack of a BBQ, among others they became very aggressive. Long story short, the reservation had been brokered through Expedia or some such company(don't like a middle man), they said any gripe I had was with Expedia, my cleaning fee was still due, and they were going to call the police if it wasn't left on the counter when I checked out. I've stayed in dozens of vrbo accommodations and this was the first time I felt deceived.
trent u.
Stayed 2 nights in Jul 2018