2/10 Terrible
SHERRIE, Cheyenne
Travelled with partner
12 Sept 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the feel when we first walked into the property lobby. The lobby area was very pleasing to the eye, that’s where it ended. I found the employees that I encountered in the lobby during check in were very rude to us, did not set off the flavor right. Went into the bar area, and had to beg someone to serve a drink to me, I stood at the bar for over ten minutes until I was finally addressed, to only to be dismissed by the several employees there, they kept serving the customers that arrived after before they we all served and then addressed me. This happened two different times during the visit. This Sheraton has an initiative to help the planet, “one tap at a time” by saving plastic bottles from getting into the environment by selling you a self manufactured bottle and your to use tap water, that’s all well and good, but what I had seen is a company looking for a way as to not provide courtesy bottled water in the room. This is completely hypocritical of this property, the rooms were in a total state of disrepair as drawers were broken so much that they were unable to be used, the toiled constantly leaked water down the drain, there were NO shelves in the fridge and most of the materials used to build this hotel are cheap plastic. Things like the facet in the tub shower was laying in the bottom of the tub, unusable, placed it on the sink counter with a note and it stayed there for the three days we were there. Do NOT use this property at any cost, third world countries
SHERRIE
Stayed 3 nights in Sep 2024