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Taj Bentota Resort & Spa

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Taj Bentota Resort & Spa

Outdoor pool, pool umbrellas, pool loungers
Superior Room, 1 King Bed, Sea View (Charm)
4 restaurants, breakfast, lunch, dinner served; Chinese cuisine
On the beach, sun-loungers, beach umbrellas, beach towels
Aerial view

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Hot tub
  • Pool
  • Gym
  • Breakfast available
  • Spa

Explore the area

Map
National Holiday Resort, Bentota, 80500
  • Bentota Beach
    1 min walk
  • Kaluwamodara Bridge
    4 min drive
  • Kande Vihare Temple
    7 min drive
  • Bentota (BJT-Bentota River)
    12 min walk

Room options

View all photos for Deluxe Garden View King Bed Room

Deluxe Garden View King Bed Room

Deluxe Garden View King Bed Room

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 Single Bed, Garden View (Charm)

Superior Room, 1 Single Bed, Garden View (Charm)

Superior Room, 1 Single Bed, Garden View (Charm)

  • 28.1 sq m
  • Sleeps 4
  • 1 Twin Bed

View all photos for Presidential Suite Sea View King

Presidential Suite Sea View King | Living area

Presidential Suite Sea View King

  • 68 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 Single Bed, Garden View (Delight)

View from room

Deluxe Room, 1 Single Bed, Garden View (Delight)

  • 30 sq m
  • Sleeps 3
  • 1 Twin Bed

View all photos for Deluxe Suite, 1 King Bed, Sea View (1 Bedroom, Allure)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Suite, 1 King Bed, Sea View (1 Bedroom, Allure)

  • 43 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Sea View King Bed Room

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Sea View King Bed Room

  • 29 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Sea View (Charm)

Superior Room, 1 King Bed, Sea View (Charm)

Superior Room, 1 King Bed, Sea View (Charm)

  • 27 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 Single Bed (Delight, Garden)

Deluxe Room, 1 Single Bed (Delight, Garden)

Deluxe Room, 1 Single Bed (Delight, Garden)

  • 30 sq m
  • Sleeps 3
  • 1 Twin Bed

View all photos for Deluxe Garden Terrace King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Garden Terrace King Bed

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Sea View (1 Bedroom, Temptation)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Premium Suite, 1 King Bed, Sea View (1 Bedroom, Temptation)

  • 39 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium King Bed Room

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Premium King Bed Room

  • 39 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 Single Bed, Sea View (Delight)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room, 1 Single Bed, Sea View (Delight)

  • 29 sq m
  • Sea view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Superior Room, 1 Single Bed, Sea View (Charm)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Superior Room, 1 Single Bed, Sea View (Charm)

  • 27 sq m
  • Sea view
  • Sleeps 4
  • 1 Twin Bed

View all photos for Superior Room, 1 King Bed, Garden View (Charm)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Superior Room, 1 King Bed, Garden View (Charm)

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Aerial view

NH Bentota Ceysands Resort

Pool
Hot tub
Spa
Kids pool
4.1 out of 5, Very good, (191)
The price is NZ$551
for 1 night
includes taxes & fees
5 Jan - 6 Jan
NH Bentota Ceysands Resort

About the area

Bentota

With a stay at Taj Bentota Resort & Spa in Bentota, you'll be on the beach, just steps from Bentota Beach and a 4-minute drive from Kaluwamodara Bridge. .This beach hotel is 2.2 mi (3.5 km) from Moragalla Beach and 2.6 mi (4.1 km) from Kande Vihare Temple.

What's nearby

  • Bentota Beach - 1 min walk
  • Kaluwamodara Bridge - 4 min drive
  • Beruwela Harbour - 10 min drive
  • Induruwa Beach - 14 min drive
  • Moragalla Beach - 16 min drive

Getting around

  • Aluthgama Railway Station - 3 min drive
  • Bandaranaike Intl. Airport (CMB) - 100 min drive

Restaurants

  • ‪Fuze - ‬10 min walk
  • ‪Amal Restaurant - ‬12 min walk
  • ‪Nebula Pier 88 Restaurant - ‬19 min walk
  • ‪Chaplon Tea Center - ‬13 min walk
  • ‪Pizza Hut - ‬3 min drive

About this property

Taj Bentota Resort & Spa

Luxury hotel on the beach, with outdoor pool
Taj Bentota Resort & Spa offers 162 accommodations with iPod docking stations and minibars. Rooms open to balconies or patios. Memory foam beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, JIVA. Services include body wraps, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including Ayurvedic. The ryokan bathing area is open from 8:00 AM to 7:30 PM.
Make yourself at home in one of the 162 guestrooms featuring refrigerators and iPod docking stations. Your memory foam bed comes with down comforters and Egyptian cotton sheets. Rooms have private balconies or patios. Wired and wireless internet access is complimentary, while 42-inch LCD televisions with satellite programming provide entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages and body treatments. If you're looking for recreational opportunities, you'll find a nightclub, an outdoor pool, and a spa tub. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can get around on the shuttle (surcharge), which operates within 10 kilometers.
Grab a bite at The Palms, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available for a fee.
Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Event facilities at this hotel consist of conference space and a meeting room. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a bus station shuttle.
Buffet breakfasts are available for a surcharge.
The Palms - This restaurant serves breakfast, lunch, and dinner.
Sea View - Overlooking the ocean, this fine-dining restaurant serves dinner only.
Oriental Pavillion - This theme restaurant specializes in Chinese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, French, German, Hindi, Italian, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free uncovered self-parking on site
  • Free uncovered valet parking on site
  • Free uncovered extended parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • On-site parking options include a garage
  • Free off-site parking within 328 ft; booking required
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge) up to 10 kilometres
  • Bus station shuttle (surcharge)
  • Limo/town car service
  • Shopping centre shuttle (surcharge)

Food and drink

  • Breakfast available for a fee: USD 20 for adults and USD 10 for children
  • 4 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • The Palms
  • Sea View
  • S.H.A.C.K
  • Oriental Pavillion
  • Sea Lounge

Things to do

  • Arcade/games room
  • Beach volleyball
  • Bike rentals
  • Billiards/pool table
  • Children's pool
  • Designer shops
  • Ecotours
  • Fitness centre
  • Full-service spa
  • Helicopter/aeroplane tours
  • Nightclub
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • A hot tub
  • Steam room
  • Tennis
  • Winery release events

Family friendly

  • Arcade/games room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms
  • Supervised childcare (surcharge)

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • A meeting room

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Manicures and pedicures
  • Massages
  • Public bath open from 8:00 AM to 7:30 PM
  • Spa open daily
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bath
  • Assistive listening devices in meeting rooms
  • Bathroom emergency pull cord
  • Doorbell and phone notification
  • Lift
  • Grab bar in bath
  • Grab bar near toilet
  • Hand-held shower head
  • Handrails in stairwells
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height plug sockets in bathroom
  • Pool access ramp on site
  • Pool hoist on site
  • Sign language-capable staff
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • Beach towels
  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Egyptian cotton sheets
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Memory-foam mattress
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bath combination
  • Towels

Entertainment

  • 42-inch LCD TV
  • iPod dock
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Fridge
  • Tea service at check-in

More

  • Children's slippers
  • Desk
  • Electrical adapters/chargers
  • Free newspapers
  • Guidebooks/recommendations
  • In-room massage
  • Iron/ironing board (on request)
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
This is a designated quarantine hotel. The property can only accept bookings from travelers who are required to quarantine (i.e. international travelers). You may be asked to provide evidence of this on arrival.
This is a certified Sri Lanka Tourism Level 1 property. Sri Lanka Tourism Level 1 is a health and safety certification issued by the Sri Lanka Tourism Development Authority.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 29.0 per stay
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 for adults and USD 10 for children
  • Airport shuttle fee: USD 110 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 29.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is required for transportation to and from this property
Children under 18 years old are not allowed in the spa without adult supervision

Property is also known as

Vivanta Taj Bentota
Vivanta Taj Hotel Bentota
Taj Bentota Resort
Taj Bentota
Bentota Taj Exotica Hotel
Taj Exotica Srilanka
Taj Exotica Bentota
Taj Exotica Hotel Bentota
Vivanta By Taj - Bentota Hotel Bentota
Taj Exotica Sri Lanka
Taj Bentota Resort Spa
Taj Bentota Resort & Spa Hotel
Taj Bentota Resort & Spa Bentota
Taj Bentota Resort & Spa Hotel Bentota

Taj Bentota Resort & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 91 out of 178 reviews" "
Rating 8 - Good. 53 out of 178 reviews" "
Rating 6 - Okay. 19 out of 178 reviews" "
Rating 4 - Poor. 11 out of 178 reviews" "
Rating 2 - Terrible. 4 out of 178 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Kusumpala

Disliked: Cleanliness, amenities, property conditions & facilities
Lot of renovations going on, no area to even sit down , very crowded , noisy, and dusty.
Stayed 2 nights in Sep 2024

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to spend decompressing from 2 week stay.
Stayed 2 nights in Jul 2024

8/10 Good

Ranjith, Windsor Mill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very quiet property with beautiful surroundings and a great view of the beach. Very clean also. However, the age of the property shows.
Stayed 1 night in Jul 2024

8/10 Good

S K

Travelled with group
Liked: Cleanliness, staff & service, room comfort
This hotels needs up gradation as the property is getting old. Lifts r smelly. Bathroom tiles r stained.
Stayed 2 nights in Jul 2024

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property with exceptional staff
A beautiful hotel with stunning views but what makes this hotel so exceptional is the staff. They are extremely attentive and friendly and go out of their way to ensure your stay is perfect. It was my birthday and I had my room decorated for me and two cakes delivered! I’m also pregnant and Sam, a waiter, ensured there was decaf coffee available for me. Gayan, our room attendant was brilliant and also made the best towel animals! Food was good, rooms are spacious, beds are comfy and swimming is big! Only thing id say, is that the gym could do with some aircon! Brilliant stay!!
Stayed 4 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice family stay
Very good service, attention and service minded personell. They offered us late checkout so we could continue enjoying the pool and have a nice lunsj. Only think to point on is the sound proofing around the doors could be better.
Stayed 1 night in Jun 2024

10/10 Excellent

Mohan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in May 2024

2/10 Terrible

Ahmed

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Below average, not sure how is this a 5 star hotel. Very limited dining options, one restaurant serving only Indian food. Also avoid paying extra for the sea view room as you cannot see the sea at all, will attach a photo of the view.
Stayed 2 nights in Apr 2024

10/10 Excellent

eileen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. Our room was large with a lovely terrace overlooking the ocean. Staff were kind and welcoming. Restaurants and bar were great. Breakfast was excellent. Pool area is very good and beach beautiful.
Stayed 5 nights in Apr 2024

10/10 Excellent

KK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TRUE AND INSPIRING TEAM CAPTAIN FMB MANAGER
It was Amazing in Taj Bentota I have not seen a executive person like Bentota FMB Manager In the morning breakfast there was big rush and surprisingly I saw him laying and cleaning the table. This Is quality of real CAPTAIN of the team 👍👍👍👍❤️❤️❤️ Truely inspiring his juniors. May request the Name of FMB manager for my diary
Stayed 1 night in Mar 2024

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All’s well that ends well !
After our initial disappointment at being assigned one of the old rooms ( Level 1) which was tired, damp and musty with a rusty bath/ shower …we let management know we were not impressed and to please find an alternative. What a difference! Exactly same category and rate but moved to a New spacious room, modern bathroom and different experience which had great and positive impact on our stay .
Stayed 4 nights in Mar 2024

8/10 Good

Simon

Travelled with partner
Liked: Staff & service, amenities
Good hotel, pricey wine
Stayed 7 nights in Mar 2024

8/10 Good

Suman

Stayed 4 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

gurmukh

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good location, right on the beach, the hotel feels old, the rooms are dated, not to a modern 5 star standard, but all made up due to the kitchen staff, especially Piyush the executive chef and Dalip, who took very extra care of us and made our stay special . Would definitely recommend it for the service. They made special vegan food for us, 5 stars to them.
Stayed 3 nights in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

6/10 Okay

Kamani, London

Travelled with partner
Disliked: Amenities, property conditions & facilities
We got to the hotel late and we were given a room with a broken balcony door. The person who took us to the room had to struggle to open the balcony door for us therefore I asked was it broken and he said no it’s not and left the door open. I went to have a shower and my husband went to the balcony and the door got shut by the wind and he could not open the balcony door from outside to get back to the room even though it was not locked!!! He was knocking the door from the outside until I came out from the shower because I did not hear the knocking noise… It was round midnight that time therefore we went to bed because we were very tired from the travel that day and when we were leaving, made a complaint and asked the manager to fix the door lock as well as knowingly providing a room that was marked for repair was NOT GOOD and he agreed to investigate but not sure what he’s done up to now because we had no contact from the hotel up to now… I would have been worse if my husband was alone because he has stay until next morning for someone to notice he’s stuck in the balcony… Food and location were OK but nothing special. We weren’t treated VIP and in truth we were treated worse than a normal customer. Compared to Taj Samudra in Colombo, Sri Lanka I don't think I would give 2 out of 10 for this hotel
Stayed 1 night in Sep 2022

6/10 Okay

Taniya

Stayed 1 night in Aug 2022

10/10 Excellent

Matt

Stayed 8 nights in Apr 2022

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
A Pleasant Stay
Overall very pleasant but our room was very 'tired' - fortunately we were offered an alternative after 1 night and were also upgraded so we were happy with the solution.
Stayed 3 nights in Feb 2022

10/10 Excellent

NIKET

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2022

4/10 Poor

Ahmed

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very bad hotel, need renovation, all staff are excellent smily faces, but hotel is not good, very bad, elevator too much smell, rooms are not sound proof,
Stayed 3 nights in Jan 2022

6/10 Okay

Joseph

Travelled with group
Liked: Cleanliness
Disappointed
Front desk female staff, Restaurant bar waiter and Breakfast host very unfriendly and not at all service oriented.. Hotel was catering to Indian client . I did not receive the Sri Lankan hospitality at all feltlike I was in Indian Hotel then Sri Lankan hotel. very disappointing for 5 star hotel with 5 star price and service as if 4 star
Stayed 1 night in Jan 2022

10/10 Excellent

Garima

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect get away
Our stay was perfect. The check in was smooth. The welcome drink was refreshing. The Property was beautiful. We checked in late evening, didn't like the room that was allocated to us, informed the Reception and were helped with a change of room immediately. Their sensitivity to our request and quick action set the tone for the rest of the stay. Food at the Shack as well as The Palm was great. The Property is connected to the Beach wherefrom the Son could book his water sports while we lounged. Overall a great stay.
Stayed 2 nights in Dec 2021