Book The Crags hotels

For staying in Knysna it is a perfect location: we had a room with a view over the lagoon, they offer breakfast, parking (which will cost 30ZAR extra per day). The staff was super friendly and helpful. you have a nice pool area. And you are right at the waterfront which is beautiful to walk around - or you can go for dining, boat tours.

This place is an absolute gem! My husband and I truly enjoyed this venue for our last few days in Plettenburg Baii! The venue is absolutely beautiful but I can say that this place wouldn’t be as beautiful as it was without the great staff. The service given was superb and it truly felt like home being there!

Amazing location and friendly family run feel

Loved the location, modern design and beautiful view from the elevated pool terrace. Standard room was nicely decorated, neat and functional but it was very very tiny with no space to move by the bed and no space for a chair and the patio was internal with no view. This was a bit disappointing for the money. Suites looked wonderful though if your budget can stretch to that.

Our stay at this hotel began promisingly with a comfortable room, friendly staff, and good food. However, this positive experience took a sharp turn when we returned to find our room door wide open, with all our valuables—electronics, passports, clothing—exposed to anyone who walked by. Given that our room was less than 10 feet from an occupied room and only 50 feet from a restaurant open to the public, this situation was both unsettling and unacceptable. I immediately went to the reception, where the initial response was that housekeeping must still be in the room. This wasn’t the case; the room was empty. Eventually, a manager arrived and explained that an unexpected electrical issue required workmen to access our room throughout the day. Despite having our contact information, the hotel had failed to notify us about this, leaving our belongings vulnerable and exposed. The manager assured us the room was supervised all day, yet we returned to find it entirely unsecured and unattended—a direct contradiction to their assurances. This incident highlighted a complete disregard for guest security. Although we received a half-hearted apology, it was clear that guest safety was not a priority. Had we not been checking out the next day, we would have left immediately. If you value the security of your belongings and peace of mind while traveling, I would strongly advise booking elsewhere.

This stay was FABULOUS! The staff were warm and welcoming, the location is beautiful and the rooms are excellent!! My friend and I stayed for two nights and for her birthday they all came to sing happy birthday after dinner. The rooms are super comfortable, spacious with beautiful high ceilings, and a lovely bathroom (with nice products too!!). I would definitely recommend it!!