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The Maids Head Hotel

4.0 star property

Photo gallery for The Maids Head Hotel

Premium bedding, individually decorated, individually furnished, desk
Exterior
Premium bedding, individually decorated, individually furnished, desk
Property amenity
Property entrance

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Room service
  • 24/7 front desk
  • Parking available
  • Bar
  • Pet-friendly
  • Laundry

Explore the area

Map
Tombland, Norwich, England, NR3 1LB
  • Elm Hill
    ‪1 min walk‬
  • Tombland
    ‪1 min walk‬
  • Norwich Cathedral
    ‪1 min walk‬
  • Norwich (NWI-Norwich Intl.)
    ‪13 min drive‬

Room options

View all photos for Single Room

Single Room

Single Room

  • Sleeps 1
  • 1 Twin Bed

Dog Friendly Executive Double

  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double or Twin Room

Executive Double or Twin Room

Executive Double or Twin Room

  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

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About the area

Norwich

With a stay at The Maids Head Hotel, you'll be centrally located in Norwich, steps from Elm Hill and Tombland. .This hotel is 0.1 mi (0.1 km) from Norwich Cathedral and 1 mi (1.7 km) from Norwich Castle.

What's nearby

  • Norwich Cathedral - 1 min walk
  • Norwich Castle - 11 min walk
  • Norwich Theatre Royal - 12 min walk
  • Carrow Road - 18 min walk
  • University of East Anglia - 7 min drive

Getting around

  • Norwich Station - 11 min walk
  • Norwich (NWI-Norwich Intl.) - 13 min drive

Restaurants

  • ‪BrewDog Norwich - ‬3 min walk
  • ‪The Glass House - ‬1 min walk
  • ‪Cinema City - ‬4 min walk
  • ‪Prezzo - ‬2 min walk
  • ‪Ribs of Beef - ‬2 min walk

About this property

The Maids Head Hotel

Hotel with a 24-hour front desk, steps from Elm Hill
The Maids Head Hotel offers 84 accommodations with iPads and coffee/tea makers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Plasma televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 84 individually decorated guestrooms, featuring iPads and plasma televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Take advantage of recreation opportunities such as bicycles to rent, or other amenities including complimentary wireless internet access and concierge services. This hotel also features a hair salon, wedding services, and a banquet hall.
Grab a bite to eat at WinePress at Wensum, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Full breakfasts are available daily from 7 AM to 9:30 AM for a fee.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7 AM and 9:30 AM.
WinePress at Wensum - Onsite restaurant. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Uncovered self parking on site (GBP 8.00 per night)
  • Electric car charging station on site

Food and drink

  • Full breakfast available for a fee daily 7 AM–9:30 AM: GBP 15.00 for adults and GBP 7.00 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • WinePress at Wensum

Things to do

  • Bike rentals

Family friendly

  • Laundry facilities

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • iPad
  • Plasma TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 20.0 per night
Cribs (infant beds) are available for GBP 10.0 per night

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 15.00 for adults and GBP 7.00 for children
  • Uncovered self parking fee: GBP 8.00 per night
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 10.0 per night
  • Rollaway bed fee: GBP 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Maids Head
Maids Head Hotel
Maids Head Hotel Norwich
Maids Head Norwich
Maids Hotel
The Maids Head Hotel Hotel
The Maids Head Hotel Norwich
The Maids Head Hotel Hotel Norwich

The Maids Head Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 676 out of 1001 reviews
Rating 8 - Good. 260 out of 1001 reviews
Rating 6 - Okay. 41 out of 1001 reviews
Rating 4 - Poor. 16 out of 1001 reviews
Rating 2 - Terrible. 8 out of 1001 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities
Superb location near Norwich Cathedral. Lovely characterful old building complex which was spotless. Friendly staff and a decent breakfast buffet (just steer clear of the awful ketchup and brown sauce). However , if you are going to put an iPad in each room which supposedly has guest information, then make sure it's charged for use. I reported this on the day of arrival, and it was not rectified over the next three days. Whichever stylist or designer thought it was a good idea to have the whole surface of the bathroom mirror dotted with simulated tarnish should be sacked immediately and banned from making any other stupid style over function choices.
Stayed 3 nights in Nov 2024

10/10 Excellent

Catherine

Stayed 1 night in Nov 2024

8/10 Good

mark

Liked: Staff & service
Stayed 1 night in Nov 2024

8/10 Good

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again, but not in the summer!
When we arrived we were told we'd been upgraded to a suite, which was a lovely surprise (The Sefton, room 5). What a gorgeous room! Charming character with views to the cathedral. Room was large with plenty of storage. Downsides were spiral staircase and room was very warm, so wouldn't recommend for a summer stay! We had to have the windows open, which then meant you got all the traffic noise and people leaving clubs and pubs. There is no aircon. The bed was super comfortable. The staff were friendly and helpful.
Stayed 1 night in Nov 2024

10/10 Excellent

AMDISS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Back again
Back again, always use ths hotel when we visit Norwich for gigs & shows, never fails
Stayed 1 night in Nov 2024

10/10 Excellent

Jackie

Stayed 1 night in Nov 2024

8/10 Good

MARGARET, west orange

Stayed 2 nights in Nov 2024

10/10 Excellent

Candida

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Lynda

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Nov 2024

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Came back at 10.50. We had one drink which we sat in the lounge area all rather lonely, so decided to pop next door to another establishment for a bit more cheer
Stayed 1 night in Nov 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely historic hotel in a great location near the cathedral and near the city centre and shops . The food was great and the staff were very helpful. Our only criticism is that the car charger was like a three pin plug and therefore it was only useful for a 40/50 mile top up at night . Overall we had a great time and were pleased we chose the hotel .
Stayed 2 nights in Oct 2024

8/10 Good

Fiona

Liked: Cleanliness, staff & service, room comfort
2 night trip to Norwich
Lovely staff, professional & extremely helpful going the extra mile, location was great as was the hotel overall. Lots of lounge areas and lovely food. The only 2 thing's I’d score down on were the hospitality knocking twice from 10 am until 11.30 both days, even though we had do not disturb on the door and requested a mid day checkout. I realise the building is very old but the smell of sewer was evident in every part of the building especially the toilets, & even in the restaurant. There was actually water running down the wall where we were sitting which we bought to the staffs attention and there was a maintenance man there within 10 minutes. Despite this I would book again if I visit Norwich.
Stayed 2 nights in Oct 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely perfect location right by the cathedral and a short walk to sites and restaurants all around Norwich. The Maids Head is a very classy, old school hotel that is clearly proud of its history and tradition.
Stayed 3 nights in Oct 2024

10/10 Excellent

Yvonne

Stayed 1 night in Oct 2024

10/10 Excellent

Steve

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ares is perfect for ease of city centre, cathedral quarter,Magdelan Street unique shops
Stayed 1 night in Oct 2024

10/10 Excellent

GA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel shame about the pillows
Hotel was lovely staff very friendly bed was comfy but the pillows OMG like dogs ears literally no neck support whatsoever next time I’m bringing my own!
Stayed 3 nights in Oct 2024

6/10 Okay

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the fact it is the oldest hotel in the UK! A beautiful well cared for property in the heart of Norwich. The cathedral visible from our window as well as easy access to the city centre, all within a short walking distance.
Stayed 1 night in Oct 2024

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and relaxing
A very quiet relaxing and well appointed hotel in an excellent location.
Stayed 2 nights in Oct 2024

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful experience
It was an amazing stay such a beautiful place we wanted to upgrade our room we had booked a standard double but they were understandably fully booked but when we see our room we’re very pleasantly surprised it was stunning far from standard I definitely recommend this wonderful hotel
Stayed 1 night in Oct 2024

10/10 Excellent

Yeukai

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Had a really wonderful stay the staff were really friendly. Had a birthday dinner and stay and they put some candles on my cake and one of the staff even participated in singing me a happy birthday song. Really lovely experience. And the place is beautiful.
Stayed 1 night in Oct 2024