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Hotel El Refugio

2.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel El Refugio

Hallway
Front of property
Classic Room, 1 Queen Bed
Classic Room, 1 Queen Bed
Exterior

Reviews

7.0 out of 10

Good

Popular amenities

  • Laundry
  • Parking included
  • Air conditioning
  • Housekeeping
  • Free WiFi
  • 24/7 front desk

Explore the area

Map
BLVD. EL REFUGIO 25239, COL. FLORIDO 3ra. SECCION, Tijuana, BC, 22237
  • Macroplaza Insurgentes
    10 min drive
  • Hong Bun Buffet
    4 min walk
  • Tijuana Bus Station
    14 min drive
  • Tijuana, Baja California Norte (TIJ-General Abelardo L. Rodriguez Intl.)
    30 min drive

Room options

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

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Front of property

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The price is NZ$46
for 1 night
includes taxes & fees
5 Jan - 6 Jan
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About the area

Tijuana

With a stay at Hotel El Refugio in Tijuana, you'll be in the entertainment district, within a 15-minute drive of U.S. Consulate General Tijuana and Presa Abelardo L. Rodriguez. .This hotel is 13.3 mi (21.4 km) from San Ysidro Border Crossing and 14 mi (22.5 km) from Las Americas Premium Outlets.

What's nearby

  • Macroplaza Insurgentes - 10 min drive
  • Chevron Stadium - 10 min drive
  • Parque Morelos - 10 min drive
  • El Trompo Interactive Museum Tijuana - 11 min drive
  • U.S. Consulate General Tijuana - 15 min drive

Getting around

  • Tijuana Intl. Airport (TIJ) - 30 min drive

Restaurants

  • ‪Mariscos Tito's - ‬7 min walk
  • ‪Mariscos Aniceto - ‬4 min drive
  • ‪Bar el Poblano - ‬3 min drive
  • ‪Tacos el Paisa - ‬5 min drive
  • ‪Hong Bun Buffet - ‬4 min walk

About this property

Hotel El Refugio

Hotel in Tijuana with free parking
Hotel El Refugio offers 40 air-conditioned accommodations, which are accessible via exterior corridors and feature designer toiletries and complimentary toiletries. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Make yourself at home in one of the 40 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries. Conveniences include phones with free local calls, and housekeeping is provided daily.
Make use of convenient amenities, which include complimentary wireless internet access and concierge services.
Grab a bite from the snack bar/deli serving guests of Hotel El Refugio.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options

Family friendly

  • Laundry facilities
  • Snack bar/deli

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Upper floors accessible by stairs only
  • Wheelchair-accessible parking
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating

Bathroom

  • Designer toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Premium channels
  • Satellite channels

More

  • Access via exterior corridors
  • Free local calls
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM
Late check-out subject to availability
Late check-out fee: MXN 300
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Important information

Optional extras

  • Late check-out fee: MXN 300 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Long-term renters welcome
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

TIJUANA HOTEL EL REFUGIO Hotel
HOTEL EL REFUGIO TIJUANA
EL REFUGIO TIJUANA
EL REFUGIO
Hotel HOTEL EL REFUGIO TIJUANA
TIJUANA HOTEL EL REFUGIO Hotel
HOTEL EL REFUGIO TIJUANA
EL REFUGIO TIJUANA
EL REFUGIO
Hotel HOTEL EL REFUGIO TIJUANA
Hotel HOTEL EL REFUGIO
Hotel El Refugio Hotel
Hotel El Refugio Tijuana
Hotel El Refugio Hotel Tijuana

Hotel El Refugio Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 27 out of 92 reviews" "
Rating 8 - Good. 24 out of 92 reviews" "
Rating 6 - Okay. 18 out of 92 reviews" "
Rating 4 - Poor. 8 out of 92 reviews" "
Rating 2 - Terrible. 15 out of 92 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Juan Carlos

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No good
Stayed 1 night in Jul 2024

6/10 Okay

Ricardo

Stayed 1 night in Mar 2024

10/10 Excellent

david, riverside

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The facility
Stayed 1 night in Mar 2024

10/10 Excellent

david, riverside

Stayed 1 night in Feb 2024

10/10 Excellent

david, riverside

Liked: Cleanliness, staff & service, property conditions & facilities
The place is wood for staying one night but nothing extraordinary about that place, is secure and have hot water all time
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Rosario

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We checked and went to look at the room the bathroom was horrible it was so dirty smelled like cigarettes I literally couldn’t stand the smell canceled my stay their that same day I checked in and left. Never booking from this hotel again
Stayed 1 night in Dec 2022

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I did my reservation tru Hotels.com and when I get to hotel they told me that they don’t have any reservation for me and they Ofer me a room paying a lot more than I supposed to pay whit my reservation and they give me a dirty room whit no A/C a lots of noise kids running around and knocking on our door and running away like 3 times and the girls at the reception really bad actitud and bad customer service.!!
Stayed 1 night in Sep 2022

8/10 Good

Maria, Murrieta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 16 nights in Aug 2022

2/10 Terrible

Yeney

Stayed 1 night in Apr 2022

10/10 Excellent

John

Stayed 5 nights in Mar 2022

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Less then average hotel/motel
A/C front cover was broken and the remote control didn’t work. We had to wait for maintenance guys to program it.
Stayed 1 night in Mar 2022

6/10 Okay

Monica

Stayed 1 night in Feb 2022

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Disappointed in Tijuana
There were some issues when we checked in. The first question I was asked by the attendant let you know the kind of hotel this was. When I arrived, the "service window" had dark film on it so you would not see the person on the other side. That was weird. I heard a voice from the other side of the window asking me if the stay was only 4 hours or the whole night. At that moment I thought "oh, what did I do?!”. I said I had a reservation via hotels.com but I wanted to check the area first. I walked the area and it seemed ok. I came back and she pulled my reservation info and proceeded with the checking in. I was told the price and I gave her my credit card. She told me that they DO NOT take credit cards, ONLY cash. I was tired and the neighborhood was sketchy, it was late and it was getting dark; so I went ahead a paid with cash. I was given my room number in the third floor! The bottom units were empty, so I asked for a first floor unit. She said she didn't have anything available. I guess the first floor units are for the 4 hour stays. The room I came in first was not done and there were blood stains on the sheets. I went downstairs and spoke with the attendant. She assigned me another room. The AC was working but the front cover of unit was not on the unit. The room was clean and all items worked, it just looked in real bad shape. I guess that's why they don't take credit cards, so you can't dispute the stay. Nope, I won't stay there again.
Stayed 1 night in Oct 2021

2/10 Terrible

Roberto

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was not reservations
Stayed 2 nights in Oct 2021

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Luis, Washington

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
You have very limited amenities, its ok and cheap if you are just looking for a place to spend the night. The staff was friendly and helpful.
Stayed 5 nights in Aug 2021

2/10 Terrible

jesus t

Stayed 1 night in Aug 2021

10/10 Excellent

JAIME

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice n clean
It was good
Stayed 3 nights in Aug 2021

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Muy sucia la habitación y en mal estado. El aire acondicionado estaba asqueroso, sin botones para encenderlo y con capas de mugre pegada, el asiento del escusado roto e impregnado de orines, la cortina de la regadera con moho, muchos mosquitos en el baño que ademas no tiene ventilación , alfombra muy sucia y lo peor, las sábanas manchadas. Terrible experiencia a pesar de que sale bien calificado aquí en expedia.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities
Excellent
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to where I had to go get my thing done. And very close to my fav tacos 😁
Stayed 2 nights in Feb 2021

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2021

6/10 Okay

Miriam

Disliked: Property conditions & facilities, room comfort
Beds are very uncomfortable!
Stayed 2 nights in Sep 2020

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
Stay was awesome you have your amazing taco stands across the street and also a oxxo as well
Stayed 1 night in Sep 2020