4/10 Poor
Ricardo, Spain
3 Aug 2017
Liked: Cleanliness, room comfort
Disliked: Staff & service
Not a wellness hotel..as promoted
Arrived on arrival day at 7pm. the guy at front desk looked at me as if he has seen a gost!!! he was nervous and unexperienced. Told me we did not have a reservationa. I showed him the booking with Expedia and then he say...well you are lucky we have a room for you. and he left to prepare the room for us..leaving the front desk unatended. Got back and gave us a standard room... I told him we have booked a luxury suite and after a few more minutes he said........ o yes... yes.. and left again to prepare the room.
room was nice an clean with a beautiful view. so we wanted to enjoy the spa as we booked a wellness hotel...... ohhh surprice Spa is closed.... next day we go to book early a massage for two.. .and the laidy said its impossible as there is only one person to attend th whole spa (and you call that a wellness resort). so we where unable to use it a a couple. obviusly as she was the only one spa hours where limited to her shedule.....imagine that in a so called wellness spa.
we decided to leave a day before supossed as we where dissapointed and they still charged us for the night we didnt use. overall a very bad experience and I would not recomend the h otel to anyone.
Ricardo
Stayed 4 nights in Jul 2017