4/10 Poor
Wolff
30 Oct 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
Our hotel was a half hour bus ride from Nagano station but the hotel runs a courtesy bus so was glad we inquired at information center at Nagano station.
The hotel is dated and could do with updating but the room was spacious and the mattress ( we chose a traditional mattress on the floor) was v
comfortable. The onsen was a good experience too.
We had a 2 night stay and told at check in that THE MEALS were provided .At the same time given
a sheet with the meal times. It was not till half-way during our meal on our second night that a waiter came to ask us to sign for the meals at $80 cad/head. An extra 480$ for the 2nights. What was v upsetting was if we were told at our 1st night, we certainly would not have dined there the 2nd and the person n who checked us in would not come to at least speak to me to try to clarify the situation.He avoided eye contact too. This marred the experience and made me feel that I was forced into a corner. If he said your breakfast is included or someone had i formed us while lining up for the evening meal that this was extra, then I feel that would have been av different experience- at least we could choose
Wolff
Stayed 2 nights in Oct 2024